topic Re: Pointless email in Plusnet Feedback

Pointless email

dvorak — Wed, 23 Jan 2013 20:09:44 GMT

Just received an email:

Quote
Hello Dvorak,
Loving your fibre optic broadband, but not keen on having to stick to a usage limit? Now you don't have to!
With our new Unlimited package you can surf, stream, play and download as much as you want - without paying a penny extra.
...

Which would be fine, except I've already got the product change pending for my next billing date and have done for over a week now.
Perhaps something for the future would be to look at if a customer has a product change pending not to send the email?

Re: Pointless email

Grff — Thu, 24 Jan 2013 08:45:08 GMT

I got that e-mail too, and am also in the process of a product change, due to swap on the 02/02/13.

Re: Pointless email

adamwalker — Thu, 24 Jan 2013 09:17:38 GMT

Hi guys
Yes we can exclude/include certain sets of customers and account types. It looks like our bad, we're feeding this back now.
Adam