topic Re: Snail pace portal in Plusnet Feedback

Snail pace portal

glloyd — Tue, 12 May 2009 14:32:31 GMT

Why is the user portal so damn slow to load and navigate. It must be one of the slowest sites I use. I know it's never been fast in the past but it's hardly a good example for new customers.

Re: Snail pace portal

Tue, 12 May 2009 18:08:05 GMT

My connection is usually fairly nifty but I totally agree with you about the portal - it's a nuisance having to wait for pages to load.

Re: Snail pace portal

pierre_pierre — Tue, 12 May 2009 19:02:43 GMT

must be unlucky mine tok about 3 secs to load, normal adsl

Re: Snail pace portal

dvorak — Tue, 12 May 2009 19:05:40 GMT

it's been OK here too

Re: Snail pace portal

scootie — Tue, 12 May 2009 21:55:10 GMT

fine for me to.
and thats on the adsl2+ trial so its nice change for somthing to be fine

Re: Snail pace portal

Anotherone — Wed, 13 May 2009 06:11:12 GMT

No, it is slow, plenty of others noticed too.

Re: Snail pace portal

scootie — Wed, 13 May 2009 06:36:04 GMT

i dont see it anotherone.
all pages why not signed in are taking 2 seconds and when signed in there taking 3-4 seconds max and that's even tickets which is normaly one of the pages that takes donkeys when things are not running right
any idea if it's a problem with just 1 gateway or somthing?

Re: Snail pace portal

Anotherone — Wed, 13 May 2009 07:55:14 GMT

Haven't queried whether it's gateway dependant, too many people over a broad spectrum of posts, many mentioning it in passing so to speak.

Re: Snail pace portal

James — Wed, 13 May 2009 10:24:53 GMT

I usually find that most pages within "my account" take a few seconds to load.

Re: Snail pace portal

MauriceC — Wed, 13 May 2009 11:13:01 GMT

The Portal has not been a good performer for a long time as many people report. I've just got used to it being a bit sluggish compared with other comparable sites and generally don't notice it enough to get agitated about. But I'd agree it could be improved.
Maurice

Re: Snail pace portal

jelv — Wed, 13 May 2009 14:57:56 GMT

On an 8M sync line going to the portal took 8 seconds. It is dire. It's been dire for at least 5 years.

Re: Snail pace portal

scootie — Wed, 13 May 2009 17:14:20 GMT

portal 3 seconds and 4 seconds after clearing my cache.
time to update those acorn computers of yours

Re: Snail pace portal

pierre_pierre — Wed, 13 May 2009 21:04:16 GMT

not logged in took 3 seconds to get a readable page and 8 second to complete

Re: Snail pace portal

jelv — Wed, 13 May 2009 21:41:35 GMT

Quote from: ASBO
portal 3 seconds and 4 seconds after clearing my cache.

Was that to readable page or complete download?
My times were the same as pierre_pierre's.

Re: Snail pace portal

scootie — Wed, 13 May 2009 22:02:02 GMT

complete download. ie8 on compatibilty mode
iam on 21cn and it about the only thing that does work at the mo on it
infact same times when not running on compat mode but i run the whole plusnet sites on compat mode other wise when iam writing this the scroll bar plays up

Re: Snail pace portal

James — Thu, 14 May 2009 08:49:31 GMT

Guys.
I can certainly get something riased to the relevant people, but I need your help
Can we please start a new thread showing traceroutes to the portal, the amount of time it takes to load the pages (use fasterfox plugin if you can). Say which part of the portal your going to,, etc.
I might even make some pretty graphs.

Re: Snail pace portal

jelv — Thu, 14 May 2009 09:17:17 GMT

First visit to https://portal.plus.net/index_portal.html since powering up PC today: 14.865s
Most pages visited from there taking about 5s, likewise closing tab and opening https://portal.plus.net/index_portal.html again took about 5s.
VMBU: 7.719s - View this months usage -over 8s
Current referrals from LH menu: 14.548s
Going back to member centre home page about 4.5s then CTRL+F5: 9.567s
From what I'm seeing I suspect it's anything that involves database lookups.
Wasn't there a project a couple of years or so ago called something like "xx second website"?

Re: Snail pace portal

James — Thu, 14 May 2009 09:18:45 GMT

Quote
Can we please start a new thread showing traceroutes to the portal, the amount of time it takes to load the pages (use fasterfox plugin if you can). Say which part of the portal your going to, etc.

I'll do it then

Re: Snail pace portal

dvorak — Thu, 14 May 2009 09:27:03 GMT

[Moderator's note by Adie (Adiewoo) Locked as investigative speed results should be placed here http://community.plus.net/forum/index.php/topic,76391.0.html ]