topic Re: New User in Plusnet Feedback

New User

misterdb — Wed, 23 Jan 2013 10:11:15 GMT

:)Signed up to plusnet at the begining of last week and received a text to say would be on their service by midnight of the 23rd ( today ).at about 1700 -1800 yesterday my internet connection with orange ceased ,after trying to connect with my netgear 2200 router and still no luck in reconnecting i unpacked the plusnet router and powered it up .as it said in the booklet after about 5-10 minutes i found that i had broadband and connected to plusnet :).Still waiting for a text or email ( as promised )from plusnet to say that i was live with them, just hope you carry on with nice surprises in the future

Re: New User

dvorak — Wed, 23 Jan 2013 10:13:40 GMT

welcome to the forums misterdb
glad you're up and running smoothly.

Re: New User

adamwalker — Wed, 23 Jan 2013 12:02:15 GMT

Glad to hear things are up and running smoothly.

Quote
Still waiting for a text or email (

I noticed another new customer mention that recently, I'll look into it although I suspect you might not receive one. Mind if I ask where you saw that you would receive such a notification?
Adam

Re: New User

spraxyt — Wed, 23 Jan 2013 12:29:04 GMT

The Please read me sticker on the top of the TG582n box says

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If you're new to Plusnet……
. We'll send an email or text when your broadband's ready
Please don't set up your router until then

Fortunately this customer used his initiative and got connected.

Re: New User

adamwalker — Wed, 23 Jan 2013 12:39:51 GMT

@misterdb You're account was activated at 17:56 yesterday so I suspect we may have an issue there.

Re: New User

misterdb — Wed, 23 Jan 2013 13:40:35 GMT

:)i was told when joining plusnet over the phone and also on the packageing of the router.

Re: New User

adamwalker — Wed, 23 Jan 2013 13:56:33 GMT

thanks for letting me know, I'll do some digging ASAP.