topic Re: Thanks Plusnet in Plusnet Feedback

Thanks Plusnet

shalom2010 — Tue, 22 Jan 2013 18:30:18 GMT

Well I finally got the fibre install done today. After a 3 week wait I now have an excellent speed and have had all my questions answered by Plusnet staff. Many thanks.

Re: Thanks Plusnet

Exdee — Tue, 22 Jan 2013 19:01:47 GMT

Do you mind me asking what the estimate was?

Re: Thanks Plusnet

shalom2010 — Tue, 22 Jan 2013 19:22:24 GMT

Hi Exdee. The estimate was 62.9Mb/s, so happy with over that. I'm also a good 5 minutes walk to the cab. (I was on the wrong profile initially, but a phone call fixed that)

Re: Thanks Plusnet

Exdee — Tue, 22 Jan 2013 19:32:46 GMT

Thanks for your reply. Your latency looks great!

Re: Thanks Plusnet

picbits — Tue, 22 Jan 2013 20:32:58 GMT

Good news - glad it all went well.
I was just wondering this morning how you were getting on

Re: Thanks Plusnet

Velocity — Tue, 22 Jan 2013 22:49:23 GMT

estimate was 62.9Mb/s and you are achieving over 64Mb/s
no wonder you're pleased,
my estimate was over 69Mb/s and it's varying between mid 40's & 50's & sometimes over 60
I can throw a cricket ball to my cabinets they're in my postcode.
Profile 77.4

Re: Thanks Plusnet

adamwalker — Wed, 23 Jan 2013 11:55:58 GMT

I'm glad to see everything went to plan shalom2010 and that you're connecting at speeds above your estimate.

Re: Thanks Plusnet

shalom2010 — Wed, 23 Jan 2013 12:15:24 GMT

Thanks Adam. Last questions can I apply for a Static Ip online or do I need to telephone? Also, would a reboot of the router be needed for the static ip
to be implemented or is there anything my end that would need to be configured?

Re: Thanks Plusnet

adamwalker — Wed, 23 Jan 2013 12:37:29 GMT

Hi,
You'd need to request the IP on our website. AFAIK you would need to reboot for that to be applied too.
Adam

Re: Thanks Plusnet

shalom2010 — Wed, 23 Jan 2013 13:15:01 GMT

Thanks again Adam, got the new ip. Rebooted the router from the web interface. Did not have to touch the modem.