https://community.plus.net/t5/Plusnet-Feedback/delay-with-fibre-install/m-p/945582#M36454 after having the day off work waiting for an engineer to arrive i decided to phone and find out why the router hadn't been dispatched.<BR />spoke to one person who was helpful and has dispatched it for me, after speaking to another operator i asked to find out if the engineer was coming today, but i was told that when i booked online it had not gone through properly and no engineer would coming (even tho i had an e-mail confirming it).<BR />i have been told i will receive a phone call in the next 24 hours. fingers crossed.<BR />i cannot fault the customer service as they have always been helpful and one of the main reasons im still here 8 years on.<BR />just hope i dont have to wait to long and lose more time at work.<BR />David. Tue, 22 Jan 2013 18:08:24 GMT tommy1938 2013-01-22T18:08:24Z https://community.plus.net/t5/Plusnet-Feedback/delay-with-fibre-install/m-p/945582#M36454 after having the day off work waiting for an engineer to arrive i decided to phone and find out why the router hadn't been dispatched.<BR />spoke to one person who was helpful and has dispatched it for me, after speaking to another operator i asked to find out if the engineer was coming today, but i was told that when i booked online it had not gone through properly and no engineer would coming (even tho i had an e-mail confirming it).<BR />i have been told i will receive a phone call in the next 24 hours. fingers crossed.<BR />i cannot fault the customer service as they have always been helpful and one of the main reasons im still here 8 years on.<BR />just hope i dont have to wait to long and lose more time at work.<BR />David. Tue, 22 Jan 2013 18:08:24 GMT https://community.plus.net/t5/Plusnet-Feedback/delay-with-fibre-install/m-p/945582#M36454 tommy1938 2013-01-22T18:08:24Z https://community.plus.net/t5/Plusnet-Feedback/delay-with-fibre-install/m-p/945583#M36455 Sorry to hear about your disappointment. <BR />Please let me know (via reply or PM) if you have any more issues.<BR /> Wed, 23 Jan 2013 11:46:26 GMT https://community.plus.net/t5/Plusnet-Feedback/delay-with-fibre-install/m-p/945583#M36455 adamwalker 2013-01-23T11:46:26Z