topic Re: Thank you Plus Net. in Plusnet Feedback

Thank you Plus Net.

Devonian — Thu, 06 Dec 2012 14:53:45 GMT

Just thought I'd say thanks for all the help bringing me back!
Aft er jumping ship, for what must be a record 6 days, I contacted Plusnet to bring me back.
Due to the issues with my newly migrated to supplier (talktalk) it was never going to be that easy, BUT with some extra work and dedication from Adam and Matt, my service has not only been reconnected for a month now, but it was connected early.
So, I have the full package, 60gb broadband, and unlimited calls and line rental.
All are working perfectly, and today I had my SNR lowered to 3 Down/ 6 Up and so far everything is running perfect.
I also had my first bill yesterday, which was correct.
Thank you PlusNet, very happy now.

And for anybody not sure of the trouble I have been facing with Talktalk, here's the thread: http://community.plus.net/forum/index.php/topic,108596.0.html

System Up Time 00:53:37
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 28576 39006 0 3078 16048 00:40:26
LAN 10M/100M 43774 0 0 2400 0 00:53:33
WLAN 11M/54M/300M 0 0 0 0 0 00:53:03
ADSL Link Downstream Upstream
Connection Speed 16475 kbps 1243 kbps
Line Attenuation 29.5 db 14.3 db
Noise Margin 3.4 db 5.8 db

Re: Thank you Plus Net.

orbrey — Thu, 06 Dec 2012 15:09:33 GMT

Hi Devonian,
Really glad you're online and everything is working for you, thanks very much for letting us know (and cheers for coming back too )
Hope you manage to get all the issues with TalkTalk sorted soon, good luck.

Re: Thank you Plus Net.

Devonian — Thu, 06 Dec 2012 15:11:45 GMT

Thanks Matt.
Keep up the good work.

Re: Thank you Plus Net.

adamwalker — Thu, 06 Dec 2012 15:33:57 GMT

Cheers Devonian
This is good to hear, you know where we are if you need any more help.
Adam

Re: Thank you Plus Net.

Devonian — Thu, 06 Dec 2012 17:11:26 GMT

Cheers Adam, As ever, your work has been brilliant.
Thanks a lot.