topic Customer Service:) in Plusnet Feedback

Customer Service:)

markm9 — Wed, 16 Jan 2013 12:44:03 GMT

Signed up on Mon.14/01/2013, for both fibre and Phone, i received a phone call 1st thing tues., to say my install would be on Fri 25.01.2013, since then i have recieved couple of texts, regards my router delivery, today i have received my router, just like to say communication from PN has been 1st class so far, everyone who ive spoken to have also been excellent keep it up PN :D,

Re: Customer Service:)

chrispurvey — Wed, 16 Jan 2013 14:32:06 GMT

Hi markm9,
Welcome to the community forums.
Thanks for the great feedback it really is appreciated. Glad to see that everything is on-track and you're kept up-to-date on what's going on.
If you've got any questions for us feel free to ask away.
Chris

Re: Customer Service:)

tijara33 — Wed, 16 Jan 2013 17:17:02 GMT

Hi markm9,
Your experience has been exactly the same as mine & I suspect about 99.9% of PN customers. The other 0.1% are the ones who probably sadly get messed around by BTOR!!