topic Re: Not a good start, failed install in Plusnet Feedback

Not a good start, failed install

Moblies — Thu, 11 Oct 2012 19:26:59 GMT

Well install day and all the inside work was done perfect by the two guys (sub contractors not OR engineers)
Not the same story for the cabinet, couldn't find my fibre as it was a bit of a mess, as subcontractors they didn't have all the gear an open reach engineer would have so couldn't do anything about it.
After wasting an afternoon off I'm no better off infact a few quid lighter and no new broadband.
Not a good start it has to be said.

Re: Not a good start, failed install

orbrey — Fri, 12 Oct 2012 09:10:46 GMT

Hi there,
Really sorry to hear that, we'll get chasing it for you and get another appointment as soon as is possible. We'll also make sure you're credited for any time you've been paying but not online and take this up with our suppliers on your behalf.

Re: Not a good start, failed install

Moblies — Fri, 12 Oct 2012 11:41:58 GMT

Thanks Matt,
I did reply to the original ticket on my order so hope someone is picking this up.

Re: Not a good start, failed install

Moblies — Fri, 12 Oct 2012 18:44:36 GMT

Now going from bad to worse, current Broadband has been cutoff and no contact to tell me whats happening or when.
why did I move again?

Re: Not a good start, failed install

Moblies — Wed, 17 Oct 2012 21:16:28 GMT

Still not installed, 1 week tomorrow without broadband or any sign of it.

Re: Not a good start, failed install

mushy — Wed, 17 Oct 2012 21:36:47 GMT

Not agood start i must agree and putting me off from upgrading, if it aint broke then don't fix it as the saying goes.
But i think the problems are with BTW or Openreach rather than PN and it seems to be getting worst with installations at the moment, some one some where needs to be held accountable and sort out the issues, be it take on and train more staff up to do the job instead of falling behind and letting people down they way they are doing.
To me it is just poor management, i dont agree with repairs have to come first etc and forget everything else, provisions should be in place for that in the first place.
Hope you managed to get sorted soon.

Re: Not a good start, failed install

Moblies — Thu, 18 Oct 2012 07:47:06 GMT

Have to agree Mushy PN have been very good in fairness, Although If it was a genuine OR engineer that turned up I suspect it would have been sorted on the day, as you say may be worth waiting to upgrade untill it all settles down a bit.
Fingers Crossed

Re: Not a good start, failed install

mikko — Thu, 18 Oct 2012 17:47:57 GMT

I agree with Mushy and Moblies - I'll wait a bit before I go for FTTC. Wouldn't like to be without internet for even a day.
I've been reading this forum for a couple of years now and the number of OR failed appointments lately are off-putting.
I would like to have some idea of what percentage of FTTC installs are currently 'going wrong'. Or maybe PN would't like to say?

Re: Not a good start, failed install

mushy — Thu, 18 Oct 2012 20:41:50 GMT

Just started a poll which will hopefully give us an indication of the number of working installations and the visits taken to complete, should produce us some results to go on

Re: Not a good start, failed install

IanSn — Thu, 18 Oct 2012 20:57:57 GMT

have to say, I'm one of those who're not even going to think about it until this fiasco shows signs of resolving...

Re: Not a good start, failed install

chrispurvey — Fri, 19 Oct 2012 09:08:32 GMT

Hi Moblies,
Let me know how you get on with your engineer appointment today.

Re: Not a good start, failed install

Moblies — Fri, 19 Oct 2012 22:15:46 GMT

Chris
all sorted engineer was a seasoned BT engineer found the issue in the cabinet and connected me up, infact getting about 10mb faster than the estimate so now very happy.

Re: Not a good start, failed install

chrispurvey — Fri, 19 Oct 2012 22:26:57 GMT

That's great to hear! And a nice bonus with the speed results.
If there's anything else please let me know.