topic Re: Service Status & in Plusnet Feedback

Service Status &

Anotherone — Tue, 20 Nov 2012 17:10:56 GMT

I've noticed that Usertools and Usergroup are still down and trying to check Service Status at http://www.plus.net/supportpages.html?a=2&?helpheader=servicestatus I see that Portal, Home Phone, and Network Capacity both 20CN & 21CN statuses are empty and all showing times of 0 Days 0 Hrs 0 Mins, I don't know whether this is related.
Appreciated that DCT are short of manpower today, but perhaps something on the Announcements Board as an update would be useful. Thanks.

Re: Service Status &

James — Tue, 20 Nov 2012 17:15:56 GMT

I don't know if it is because I am on the internal network, but I can access both?

Re: Service Status &

Chris — Tue, 20 Nov 2012 17:18:51 GMT

Both up for me from here and home? Although the forums are loading slowly.

Re: Service Status &

jelv — Tue, 20 Nov 2012 17:21:53 GMT

Usergroup and usertools websites are up but can't access usergroup forums.
Edit: Just tried again and got in

Re: Service Status &

spraxyt — Tue, 20 Nov 2012 17:28:39 GMT

Both are working OK for me and have done since I first tried after lunch. The admin panels also work for me.
Only oddity is there don't appear to be any guests or spiders about.

Re: Service Status &

bobpullen — Tue, 20 Nov 2012 17:29:57 GMT

Quote from: Anotherone
I've noticed that Usertools and Usergroup are still down and trying to check Service Status at http://www.plus.net/supportpages.html?a=2&?helpheader=servicestatus I see that Portal, Home Phone, and Network Capacity both 20CN & 21CN statuses are empty and all showing times of 0 Days 0 Hrs 0 Mins, I don't know whether this is related.

No, that will be because we've not posted anything under those categories since we last archived data from the database the service status tool relies on.

Re: Service Status &

Anotherone — Tue, 20 Nov 2012 17:32:56 GMT

Well things like jelv's sig avatar and one of his links aren't appearing, both on users.plus.net and I can't get to either site unless it's a gateway issue. I'll hop, the one I'm on at the mo is **** anyway.

Re: Service Status &

Anotherone — Tue, 20 Nov 2012 17:35:47 GMT

Unless somebody just fixed something, it's gateway related, more info to follow.
I was on ptn-ag03, now on pcl-ag03.
Usertools Gateway Checker can't identify pcl-ag03.
Jelv's sig and avatar etc now displaying correctly.
Usertools and Usergroup took ages to load.
Something is still broken.

Re: Service Status &

spraxyt — Tue, 20 Nov 2012 17:38:06 GMT

The Gateway Checker isn't working.
Using a diagnostic mode on my IP shows just one hop to an IP without rDNS - looks like its routing to the outside world is somewhat screwed.

Re: Service Status &

Anotherone — Tue, 20 Nov 2012 17:43:30 GMT

C:\Documents and Settings\Chris>tracert google.com
Tracing route to google.com [173.194.34.103]
over a maximum of 30 hops:
1 1 ms <1 ms 1 ms RTA1335.home [192.168.1.1]
2 35 ms 42 ms 34 ms lo0-central10.pcl-ag03.plus.net [195.166.128.184]
3 38 ms 33 ms 35 ms link2-central10.pcl-gw02.plus.net [84.93.249.66]
4 34 ms 34 ms 34 ms xe-1-2-0.pcl-cr02.plus.net [212.159.1.6]
5 36 ms 95 ms 38 ms ae2.pcl-cr01.plus.net [195.166.129.6]
6 36 ms 34 ms 33 ms ae1.ptw-cr01.plus.net [195.166.129.0]
7 33 ms 33 ms 35 ms 72.14.222.97
8 33 ms 35 ms 34 ms 209.85.240.63
9 37 ms 35 ms 33 ms 209.85.253.47
10 34 ms 34 ms 35 ms google.com [173.194.34.103]
Trace complete.

Re: Service Status &

Anotherone — Tue, 20 Nov 2012 17:46:57 GMT

RSS feed now updated, wasn't working when I started the thread.
Gateway checker still can't identify pcl-ag03. (20CN)

Re: Service Status &

jelv — Tue, 20 Nov 2012 18:38:18 GMT

http://users.plus.net/@gateway_custom?debug-ip=1 gives

Quote
You are using a debugging mode - and checking IP 80.229.*.*
Array
(
[0] => 1 84.92.0.73 (84.92.0.73) 0.281 ms !A
)
Sorry, the tool currently could not identify your gateway; this does not mean that anything is wrong with your connection.

Final hop when tracing to myself from elsewhere gives link4-central10.ptn-ag04.plus.net [84.93.248.231]

Re: Service Status &

spraxyt — Tue, 20 Nov 2012 19:15:16 GMT

I've checked 3 IPs in different ranges and that's the result on all of them. Looks like there is a routing problem from the new data centre.

Re: Service Status &

dvorak — Tue, 20 Nov 2012 19:19:15 GMT

IRC appears to be broken here...

Re: Service Status &

spraxyt — Tue, 20 Nov 2012 19:26:34 GMT

Probably the same routing problem as with the gateway checker.

Re: Service Status &

Anotherone — Tue, 20 Nov 2012 20:17:48 GMT

Same here for debugging mode
You are using a debugging mode - and checking IP 87.114.xx.xx
Array
(
[0] => 1 84.92.0.73 (84.92.0.73) 0.321 ms !A
)
Sorry, the tool currently could not identify your gateway; this does not mean that anything is wrong with your connection.

I noticed doing tracert to the IP address before I hopped timed out at hop 9 and after, I don't suppose there is any significance in that, just that the IP address is still in the pool? -
Tracing route to 46.208.xx.xxx over a maximum of 30 hops
1 2 ms <1 ms 1 ms RTA1335.home [192.168.1.1]
2 35 ms 34 ms 35 ms lo0-central10.pcl-ag03.plus.net [195.166.128.184]
3 38 ms 34 ms 35 ms link11-central10.pcl-gw01.plus.net [84.93.249.84]
4 35 ms 99 ms 34 ms xe-1-2-0.pcl-cr01.plus.net [212.159.1.4]
5 36 ms 41 ms 40 ms ae2.pcl-cr02.plus.net [195.166.129.7]
6 37 ms 79 ms 37 ms ae1.ptw-cr02.plus.net [195.166.129.2]
7 39 ms 37 ms 37 ms te-9-2.ptn-gw02.plus.net [212.159.1.35]
8 36 ms 34 ms 34 ms link4-central10.ptn-ag03.plus.net [84.93.248.199]
9 * * * Request timed out.

Re: Service Status &

spraxyt — Tue, 20 Nov 2012 20:30:17 GMT

That just means the router (which comes after the far end gateway) isn't set to respond to pings.

Re: Service Status &

Chris — Wed, 21 Nov 2012 13:34:39 GMT

We're looking into the gateway checker not working. The IRC channel should now be fixed though.

Re: Service Status &

Anotherone — Wed, 21 Nov 2012 14:06:22 GMT

When I tried 3 or 4 minutes ago, I got the attached - after 2m 42s of just "....connecting" "waiting for usertools.plus.net........."

Re: Service Status &

Chris — Wed, 21 Nov 2012 14:24:33 GMT

Gateway checker is now working.