topic Re: Fibre order in Plusnet Feedback

Fibre order

chuckster — Mon, 19 Nov 2012 13:29:33 GMT

As it's the feedback section I'd just like to say that placing my order for Fibre just went through without a hitch. I am slightly apprehensive seeing the number of missed appointments that seem to be going on but I guess each order is unique (and not everyone with a successful appointment posts here to point that out).
I will post to say what happens (hopefully it'll be positive!)
Just one for any of the Digi-care team.. I've requested a router. If you do have any lovely Netgear units lying around could I have one of those please? I'm a Netgear house through and through so would just be nice.
Thanking-yee!
C.

Re: Fibre order

adamwalker — Mon, 19 Nov 2012 13:56:06 GMT

Hi Chuckster,
No, we don't provide Netgear's the router you'll receive is a Technicolor TG582n. Just give me a shout if yoe encouter any issues at all during the course of upgrading and I'll get on the case.
Adam.

Re: Fibre order

Bald_Eagle1 — Mon, 19 Nov 2012 17:59:03 GMT

Quote from: _Adam_Walker_

No, we don't provide Netgear's the router you'll receive is a Technicolor TG582n.

Just curious, why did you switch from the Netgear WNR1000 v3 that I have used successfully for almost 18 months now?

Paul.

Re: Fibre order

chuckster — Tue, 11 Dec 2012 12:57:40 GMT

Got notification of my router dispatch.
To be honest I've already bought a new ASUS N66 router which I plan on using (keep the PN router as spare/backup/troubleshooter). Can someone just clarify two points for me..?
Firstly, with the new router, do I need to enter my PN username and password (know that sounds stupid but I've seen many articles for Infinity that say the password field isn't used and that can either be left blank or you can put anything in as password, it only looks for username)?
Second, is there a chance I'll get different connection speeds with the different routers? Is it not the BT OR modem that will hold the line speed and connection stability?
Many thanks,
C.

Re: Fibre order

MisterW — Tue, 11 Dec 2012 13:28:02 GMT

Quote
Firstly, with the new router, do I need to enter my PN username and password

Yes, you need to setup a PPPoE connection with your username as <username>@plusdsl.net and password.

Quote
Is it not the BT OR modem that will hold the line speed and connection stability?

Yes it is.

Re: Fibre order

chuckster — Wed, 12 Dec 2012 11:50:59 GMT

Thanking yee MisterW.
Bit more feedback for PN with regards to this. Got the notice that the router had been despatched on Monday eve. Wasn't sure if it would be delivered yesterday or today.. got in last night and checked the postbox and saw nothing so wasn't too concerned. This morning as I was heading out to work I noticed a parcel that had been left by our bike shed (it's a gated complex with a covered bike area by the entrance). As it was dark when I got in I'd not noticed this parcel but it turns out that it's the router.
Excellent delivery from PN (my £4.99 was put to good use), however, for that price I'd expect it to have been left somewhere more secure and not open to the elements or anyone else to walk off with. As it is, the router spent the night outside in temperatures of around -4C. Hope it still works (good job I've got another). Think you should have a word with the Royal Mail about where they abandon your parcels, or change to a company that takes a little more pride in the job it does.
C

Re: Fibre order

chrispurvey — Wed, 12 Dec 2012 14:15:02 GMT

Thanks for the feedback, it's good to know when this happens.
Hopefully your router is fine, please let me know if there is any issues with it.

Re: Fibre order

chuckster — Wed, 12 Dec 2012 23:02:11 GMT

Thanks Chris, will do.
Just opened up the box and can't find any extension cabling that was requested at the time of the upgrade. Does this come separately? The install is due for tomorrow afternoon.. will the BTO engineer have some if the PN supplied cable doesn't turn up?
C.

Re: Fibre order

mushy — Wed, 12 Dec 2012 23:07:43 GMT

The extension cable is for connection between master socket and the BT/OR supplied modem, when the engineer turns up you may need to mention it to them otherwise they will just connect the modem up next to the master socket.
It is not an extention between the modem and the router but if you are not planning on keeping them near eachh other then you will need a cat5e network cable which BT/OR don't supply.

Re: Fibre order

mikko — Wed, 12 Dec 2012 23:27:44 GMT

Exactly the same for me. My Fibre installation is tomorrow morning and I've requested an extension. Glad I read this post as I thought the same so i'll definitely mention to the engineer that I want the BT/OR modem upstairs (master socket is in the hall downstairs). I envisage the extension cable going outside up the wall and into the house again as that's the route the BT installed phone extension took years ago.

Re: Fibre order

chuckster — Thu, 13 Dec 2012 07:31:08 GMT

Yeah Mushy, the master socket is in a pretty awkward place so wanted an extension fitting, through to the next room (I'll drill the hole if there's any issues with that), and the OR modem and my modem being located in there. I'll be sure to mention it to the engineer.. I just hope the extension request is on his work docket or he takes my word for it.
Watch this space...
C

Re: Fibre order

chrispurvey — Thu, 13 Dec 2012 08:49:00 GMT

The engineer will have the data extension cable, they're 30 meters in length.

Re: Fibre order

NedLudd — Thu, 13 Dec 2012 09:12:54 GMT

My OR guy hard wired from the back of the master socket, across the loft to another room (bungalow!), and into the modem. The modem is connected to the router via a short cat5e cable.
I had bought a 10m cat5e cable in expectation of having to do the last bit myself.
Amazing what a bit of friendly banter and a cup of tea gets you!

Re: Fibre order

chuckster — Thu, 13 Dec 2012 09:38:13 GMT

Copious amounts of tea and biscuits on standby..
Chris, thanks for clarifying. Apologies if I missed it on the ordering page. I don't think I remembered seeing that the engineer brought that with him. If it's not mentioned on there, perhaps add that bit of info so that people are aware that it won't be getting delivered with the router and it comes with the engineer. If I did miss it, I'll be sure to go see the optician.
C.

Re: Fibre order

NedLudd — Thu, 13 Dec 2012 10:33:21 GMT

The modem is supplied by BT Openreach. The engineer brings it with him!

Re: Fibre order

chuckster — Thu, 13 Dec 2012 10:57:09 GMT

I know, I was referring to the PN router, which I expected the extension cable to be delivered at the same time as.

Re: Fibre order

chuckster — Thu, 13 Dec 2012 13:49:05 GMT

Wow... all done. BT engineer called about 12:30 to say he was at the cab and would it be ok if he came round once he'd done.
Got here, I explained about the extension, no problem he said. (He'd been offered and received his cup of tea by this point)
He put in the extension wiring, drilled through the wall and fitted a new socket which he made the master, making the old master an extension.
Plugged in the BT modem, DSL light appeared green, he did some more checks, including the phone line itself, then left me to it (he'd noticed I had my own router so asked if I was happy with the setup and left me to it).
Router connected through first time.. very impressed

Will leave it to settle down then tidy up the modem/router and cables in their new home.
Have to say, I was dreading this day. The BT OR guy was exceptional. Very chatty, really pleasant.. seemed like nothing was too much trouble. PN guys, if you have any way of submitting feedback to BTO about good installs please submit a good work report on behalf of the engineer that attended today. Not only did everything go totally smoothly, he was a really nice chap!
Install started around 12:30, was online and connected by 13:00.
Top marks. Thank you all, both at PN and BTO.
C.

Re: Fibre order

chrispurvey — Thu, 13 Dec 2012 14:11:01 GMT

I'm guessing your biscuits must have been his favorite ones
Glad to hear, the majority of orders are like this, I can certainly add your comments to the installation notes for feedback.
If there's anything else let me know.
Chris

Re: Fibre order

mikko — Thu, 13 Dec 2012 16:08:17 GMT

Not quite so good for me:
Had my FTTC installed this morning not by OR but by a Kelleys guy. Phoned from the exchange to say he couldn't find my line. came into the house plugged in a gadget, went back to the exchange, found the line, came back to the house and didn't want to install the extension (didn't actually refuse but said it would a hell of a major job). Modem and router now installed in the hall with low wireless speeds (up to half max if you're lucky) upstairs.
2.5 stars out of 5 (at least it works, sort of).