topic Getting as bad a TalkTalk in Plusnet Feedback

Getting as bad a TalkTalk

lest — Wed, 03 Oct 2012 12:42:44 GMT

I moved to Plusnet from TalkTalk because I got fed up with spending hours on the phone whenever I needed to speak to them. It was refreshing when I moved over to Plusnet - no waiting and pleasant operators but.... today I called only to be told there would be a 20 minute wait. This was not entirely true I waited 18 minutes only to be cut off and I am now going through the process again. If PlusNet are really that successful they should employ more staff or is everything going pear shaped with their service and they can't cope with the number of complaints they are receiving!!

Re: Getting as bad a TalkTalk

James — Wed, 03 Oct 2012 12:48:19 GMT

Hi Lest,
Firstly I can assure you that the number of complaints are not going up - I have pretty spreadsheets that tell me this
We're going through a really busy patch right now - this often happens at the end of summer holidays and occurred a couple weeks later than we were anticipating. I promise this will not be a permanent thing and we'll be back on track before long. We have not been helped by a period of BT instability on our central bandwidth infrastructure or the recent weather leading to BT declaring MBORC (Matters Beyond Our Reasonable Control) across large areas of the country.

Re: Getting as bad a TalkTalk

James — Wed, 03 Oct 2012 12:49:01 GMT

Also - If you let us know what you were calling about we can probably help.

Re: Getting as bad a TalkTalk

jelv — Wed, 03 Oct 2012 13:26:17 GMT

Quote from: Jameseh
W"e have not been helped by a period of BT stability on our central bandwidth infrastructure

Surely a period of BT stability would help?