https://community.plus.net/t5/Plusnet-Feedback/Customer-Support-Statistics/m-p/932444#M35246 My last ticket question was raised and fully dealt with in under 3 hours, a week ago.<BR />And that is pretty much par for the course I find.<BR />I wonder how much of the average closure response time was down to the customer taking time to reply to CS queries raised ? Sat, 29 Sep 2012 23:42:29 GMT Anonymous 2012-09-29T23:42:29Z https://community.plus.net/t5/Plusnet-Feedback/Customer-Support-Statistics/m-p/932443#M35245 [quote=http://www.plus.net/supportpages.html?a=212]Question handling<BR /><TABLE><TBODY><TR><TD>Average closure time</TD><TD>Target closure time</TD></TR><TR><TD>12 hours, 6 minutes and 33 seconds </TD><TD>8 hours</TD></TR></TBODY></TABLE><BR />Last updated: September 10, 2012, 9:10 am<BR />Is the reason they haven't been updated for over two weeks because they've become too embarrassing? Sat, 29 Sep 2012 23:12:23 GMT https://community.plus.net/t5/Plusnet-Feedback/Customer-Support-Statistics/m-p/932443#M35245 jelv 2012-09-29T23:12:23Z https://community.plus.net/t5/Plusnet-Feedback/Customer-Support-Statistics/m-p/932444#M35246 My last ticket question was raised and fully dealt with in under 3 hours, a week ago.<BR />And that is pretty much par for the course I find.<BR />I wonder how much of the average closure response time was down to the customer taking time to reply to CS queries raised ? Sat, 29 Sep 2012 23:42:29 GMT https://community.plus.net/t5/Plusnet-Feedback/Customer-Support-Statistics/m-p/932444#M35246 Anonymous 2012-09-29T23:42:29Z https://community.plus.net/t5/Plusnet-Feedback/Customer-Support-Statistics/m-p/932445#M35247 Not to sure why they hadn't updated, they are up-to-date now.<BR />Our ticket times haven't been any different to normal, looks like it was just an oversight. Wed, 03 Oct 2012 10:48:41 GMT https://community.plus.net/t5/Plusnet-Feedback/Customer-Support-Statistics/m-p/932445#M35247 chrispurvey 2012-10-03T10:48:41Z https://community.plus.net/t5/Plusnet-Feedback/Customer-Support-Statistics/m-p/932446#M35248 Pretty good right now...<BR />Calls answering, not tickets.<BR /><BR /><A href="http://imageshack.us/photo/my-images/203/screenshot20121003at120.jpg/" target="_blank"><IMG src="http://imageshack.us/a/img203/8980/screenshot20121003at120.jpg" /></A><BR /> Wed, 03 Oct 2012 11:02:21 GMT https://community.plus.net/t5/Plusnet-Feedback/Customer-Support-Statistics/m-p/932446#M35248 Anonymous 2012-10-03T11:02:21Z