topic Re: Pending bills in Plusnet Feedback

Pending bills

warbleeder — Fri, 28 Sep 2012 09:02:58 GMT

just a idea for plusnet.... i have a pending bill... i went to try and pay today on the website .... but .... i have no pay option so i have to call in wait on hold and waste time of a CRS thats not needed?
im surprised that their isnt a option to pay over the website

Re: Pending bills

jelv — Fri, 28 Sep 2012 09:12:18 GMT

I'd be interested in seeing a breakdown of how residential users pay. I'd guess those not paying by DD or card are less than 1% so I can't see effort being spent on developing anything like this.

Re: Pending bills

adamwalker — Fri, 28 Sep 2012 10:22:58 GMT

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i have a pending bill... i went to try and pay today on the website

I'm sorry if you felt that was a hassle but billing is intended to go through automatically on your billing date without you having to do anything.

Re: Pending bills

warbleeder — Fri, 28 Sep 2012 12:52:42 GMT

but yet last month you took payment and charged me 1pound 50... sorry my pound sign dont work
this month no card details on your system and no charge... so as i wont have DD set-up due to past issues but if i give you card details you auto take payment and charge me 1.50 no chard details on your system no charge
and i didnt feel hassle im just surprised their isnt a option on site to pay incase people have problems where DD isnt accepted ect

Re: Pending bills

adamwalker — Fri, 28 Sep 2012 13:09:23 GMT

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i wont have DD set-up due to past issues

I remember us taking some time to get your billing date moved to make that less of an issue for you a few months back so I'm a bit surprised to hear that.

Re: Pending bills

warbleeder — Fri, 28 Sep 2012 13:24:45 GMT

i aint got a problem calling and paying... and new billing date is closer to my payday.... but this time i have not been in the house much so i have not had time to call and pay