topic Re: Billing Notification in Plusnet Feedback

Billing Notification

rijone — Wed, 18 Mar 2009 10:57:09 GMT

One thing I have found more and more increasingly annoying is the fact I don't actually know how much my monthly bill is until I have paid it!! I have had a look on the 'My Account' to see if I can find a tab which allows me to see my unbilled usage for the previous month - is this possible??? If this is not possible is it possible to put the billed amount in the payment email notification??? Just to give a little warning of how much is going to be taken. Thanks.

Re: Billing Notification

jelv — Wed, 18 Mar 2009 11:01:00 GMT

They are never going to do this - it would mean that we'd be able to see they were going to take the wrong amount in advance. Then we'd ring in and try and get it corrected and that would lead to all sorts of complications.

Re: Billing Notification

MauriceC — Wed, 18 Mar 2009 12:08:00 GMT

Several Ideas have been raised in PUGIT suggesting changes to VMBU to enhance the user view of just how much data has been transferred in Current and Previous billing periods.
So far not much has changed and the requests seem to have dropped off the development radar.
Pugit 268 Email VMBU data before reset on month end
Pugit 381 Extend VMBU historical data visibility
Pugit 417 VMBU - Graphical display of remaining paid for bandwidth
Pugit 432 Improvement to VMBU Tool
Seem to be the most appropriate? Somewhere there should be a logical compromise to deliver what is needed by consolidation of the points in these (and possibly other) PUGIT items.
Maurice

Re: Billing Notification

fotobits — Wed, 18 Mar 2009 15:24:55 GMT

If you pay by direct debit, you are notified of the amount on your billing date.
Regards......Noel