topic Re: Greedy BT offshoot in Plusnet Feedback

Greedy BT offshoot

Andyfuture — Fri, 21 Sep 2012 12:25:31 GMT

After nearly a year with plusnet I'm happy to order my MAC code!
All the glossy adverts and great broadband from yorkshire crap doesn't hide the fact that this is a BT company run with little respect for it's customers, who get hammered with extra costs if they go slightly over their usage allowence, That's if the service is actually working like earlier this year when the internet was down for a full day, twice and calls of complaints fall on deaf ears!
Though I still have to get my MAC code yet, I'm sure they can bungle that too!
It took at least 5 mins for me to convince the guy on the other end of the phone at plusnet that I was giving him the correct username and password I always use and he was wrong, the conversation didn't improve from there, after the usual discount if you don't go crap he told me I would have to pay £65 fee for leaving early, was odd since I was leaving on the day the contract ended, which ofcourse was different to the date I was told previously.
So happily I bid plusnot goodbye, good riddance to bad rubbish, and a warning to anyone wanting to join them, it's just another greedy BT company!

Re: Greedy BT offshoot

Andyfuture — Fri, 21 Sep 2012 12:28:03 GMT

Glad to see link:censored has been censored from my post, got to keep someone in plusnet in a job!
adie:red avoidance of swear filter removed.

Re: Greedy BT offshoot

dvorak — Fri, 21 Sep 2012 12:31:28 GMT

Please not that moderation is undertaken by other customers not staff.

Re: Greedy BT offshoot

Chris — Fri, 21 Sep 2012 12:32:31 GMT

Hi there,
I understand that outages are frustrating, however I've looked down your account and can't see that you reported this to our faults team? I can see a couple of complaint tickets but the first step in fault resolution is to tell us there is an issue. Unfortunately it looks as though you may have been affected by some nationwide outages earlier in the year, sorry that this has caused your perception of our service to be poor.
With regards to the additional usage fees, so you check the email address you have registered on your account as we email you when you reach 80% to advise that you're approaching your usage so you can put a usage cap on or add more if required.

Re: Greedy BT offshoot

Andyfuture — Fri, 21 Sep 2012 12:53:32 GMT

That's funny they were reported both times, another one of plusnots selective memory?
Like I said anyone thinking of joining shouldn't bother, a waste of time and money go somewhere else, unless you like to watch every byte you use and enjoy spending time arguing with clueless customer service robots over why you have no connection

Re: Greedy BT offshoot

jelv — Fri, 21 Sep 2012 12:58:27 GMT

Yet another topic that says more about the person posting than the service from Plusnet!

Re: Greedy BT offshoot

Andyfuture — Fri, 21 Sep 2012 13:21:22 GMT

forum says your feedback! And I'm giving my experience, I think if you like plusnot so much they are hiring, mayber you should apply? If you aren't already working from them!
Enjoy your limited inferior internet!

Re: Greedy BT offshoot

jelv — Fri, 21 Sep 2012 13:26:30 GMT

Quote from: Andyfuture
Enjoy your limited inferior internet!

The one that has given me a reliable fast connection for the last 10 years or so where nearly all outages have been due to BT Wholesale/OpenReach and hence affected all ISPs proving connections via BT?

Re: Greedy BT offshoot

dccrepairs — Fri, 21 Sep 2012 16:08:21 GMT

I'm sorry but I have to agree with Jelv I have been customer of Plusnet for a few years now and have never had a problem, I have always found any member of staff I speak to professionally and always willing to help even when I have called them at silly o'clock in the morning. I too was affected by a couple of outages, none of which was the fault of Plusnet but rather with BT Openreach, which I was well informed when I called to ask about the outage.
[Edit] My mistake change Bright Spark to Jelv

Re: Greedy BT offshoot

Rich — Fri, 21 Sep 2012 16:26:07 GMT

I've also got to agree with jelv & dccrepairs. I've also been a Plusnet Broadband customer for than 9 years (and dial-up) before that. Plusnet have ALWAYS sorted any problems quickly and been polite on the phone.
And NO, I don't work for Plusnet - I live too far away from Sheffield

Re: Greedy BT offshoot

James — Fri, 21 Sep 2012 16:27:47 GMT

@Andyfuture - I just tried calling you on both your numbers to find out if there was anything that we could do for you.
If you would like me to try again next week I will be more than happy to do so.

Re: Greedy BT offshoot

Andyfuture — Fri, 21 Sep 2012 17:42:27 GMT

RE: Jameseh I've been already spoken to one of your robot customer service friends, after receiving a msg saying I owed plusnet £163 for leaving early, because there seems to be a problem of listening to what customers ask of plusnot I DID NOT want to leave early I wanted to leave the day the contract was up. Now I'm being told I owe plusnot £50 plus pounds for a router I've apparently been renting! As I told the person on the phone I will be contacting ofcom on monday and I won't be paying anything for what I have already paid for! If you think you can resolve this then go for it, so far I haven't spoken to anyone who isn't actually going to do anything, it's all good until it breaks down, lucky the other people on here haven't had my experience, but quite frankly this is a FEEDBACK forum and I am feeding back my experience!

Re: Greedy BT offshoot

longedge — Sun, 23 Sep 2012 15:44:45 GMT

My wife is always telling me that I blow my top far too quickly and it's not good for me I know that in another forum elsewhere I have made the mistake of posting before letting my blood pressure drop and I'm not really as unreasonable as my post made me appear. Perhaps that's the case here.
PlusNet aren't perfect but over the years I've been with 5 or 6 other providers and I've had less problems here than anywhere else. Just my 2p's worth.

Re: Greedy BT offshoot

Andyfuture — Sat, 13 Oct 2012 15:33:04 GMT

Patronising to say the least, more than a month later and still not happy but it seems this forum is for plusnet lovers, still greedy still not satisfied and still willing to take my money and offer little in the way of customer service, happily in my job I'm often asked to recommend isp's and as you can tell I won't be sending any customers this way!
dick:quote

Re: Greedy BT offshoot

longedge — Sat, 13 Oct 2012 16:44:24 GMT

Quote from: Andyfuture
Patronising to say the least,

Sorry you see it that way, wasn't meant to be. Just saw the post and it made me think of myself on odd occasions.

Re: Greedy BT offshoot

Anotherone — Sat, 13 Oct 2012 19:09:49 GMT

Ditto. And I think jelv's last 2 posts reflect a general situation.
@Andyfuture
If you ask for your MAC and leave before the end of your contract period then you have to pay for any deferred contract charges and cancellation charges. That applies to everyone and ALL ISP's, so your ranting about that will get nowhere.
Now if I've understood this correctly you've been stung £5 for just going over your usage allowance to add another 5Gb. So the fact that you hadn't read all the Ts&Cs, FAQ's, legal stuff and logged into the member centre and Managed your usage to avoid the extra charge isn't your own fault? What have Plusnet said about what they intend to do about the situation where customers are unaware of this?
Having said that, the need to limit any extra spend is easily messed. Many have been here complaining, with many other forum members, myself included, supporting the need to make this more obvious and by default setting extra spend to zero. Now if Plusnet have given you no indication about what they are going to do about this, then perhaps it's this you should be ranting about, and if you were to do it in a less objectionable manner you might find a lot more supportive comment.

Re: Greedy BT offshoot

jafreer — Mon, 15 Oct 2012 14:15:48 GMT

Just wanted to chime in and say that I have been a Plusnet customer for only a matter of months, and what a breath of fresh air. I was with a well known provider before and the customer service was truly appalling (shame on me for staying with them so long).
I also had slow speeds at peak times. I just assumed this was a fact of life no matter what provider I went with.
Since I got Plusnet I noticed my speed runs at full rate 24/7. Oh how I wish I had moved away from my old provider sooner!
Customer service is second to none, very professional, and they genuinely try and resolve your issues rather than fob you off.
I might sound like an advert for Plusnet, but I don't work for them, and I don't have any loyalty to them other than just being a user. But credit where credit is due - I find the service brilliant.

Re: Greedy BT offshoot

Andyfuture — Tue, 06 Nov 2012 19:18:03 GMT

R.E: Anotherone
I'm finding that most of the members on here love plusnet so much that no real feedback that is negative can be left on here, even though the heading says your feedback! Roll on the 12th that's all I can say!
" Anotherone" you should try applying for a job with them they need people like you to work for them to carry on their lack of respect for the customer services!
Maybe someone here should take note of what their customers say about them and maybe keep a few of them rather them leaving with a bad taste in their mouth
[Moderator's note by Dick(Strat) Post edited to remove personal insult to a customer as per forum rule.

Re: Greedy BT offshoot

Anotherone — Tue, 06 Nov 2012 20:19:02 GMT

Perhaps you need to get out more and read a bit more, because that's not the case. Whilst Plusnet are far better than most ISP's (suggest you give TalkTalk a whirl, read some of the comments about them round here), Plusnet are still far from perfect and there are times when they make an absolute pig's ear of something. But invariably make plenty of effort to try and resolve things, and I will criticise when I feel the need, for example read this http://community.plus.net/forum/index.php/topic,108310.msg931563.html#msg931563

Re: Greedy BT offshoot

markrose1234 — Fri, 09 Nov 2012 20:27:05 GMT

IM with Andy on this. Im very Rural and have been without a landline service for over 2 months, with constant excuses from PN. It really cant be that difficult. I regularly go over my broadband allowance and im happy to pay the extra, no problems at all. However, If i was elderly or infirm and didnt have a mobile phone i would have really big problems. The customer service has been one long stream of we are putting it on hold, we are handing it back, txt after txt after txt and not one phone call even though i was promised by a PN employee that she would take personel responsibilty for my issue's and she would phone me back. she lied of course. Customer service !!!!!