https://community.plus.net/t5/Plusnet-Feedback/30-Day-Engineer-wait-normal/m-p/927870#M34865 Unfortunately, yes that can be normal in some cases. Our suppliers lead time for fibre installations are based purely on availability at the moment and we are seeing some orders going through with a 4 or 5 week lead time. <BR />I'm sorry if that isn't convenient or expected. Tue, 06 Nov 2012 17:11:21 GMT adamwalker 2012-11-06T17:11:21Z https://community.plus.net/t5/Plusnet-Feedback/30-Day-Engineer-wait-normal/m-p/927869#M34864 Hi,<BR />signed up to plusnet fiber extra on the 31st October thinking I would be up and running with super fast broadband in around 10 days, however the engineer appointment I have been given is not until the 30th November! <BR />When i signed up I requested that the appointment should be on the 14th or 15th November.<BR />To make things worse I have ended my account with my existing ISP, meaning I will be without any broadband for 30 days!<BR />Is this setup/Engineer time normal as it it not what I was expecting?<BR /> Tue, 06 Nov 2012 17:02:57 GMT https://community.plus.net/t5/Plusnet-Feedback/30-Day-Engineer-wait-normal/m-p/927869#M34864 Red8 2012-11-06T17:02:57Z https://community.plus.net/t5/Plusnet-Feedback/30-Day-Engineer-wait-normal/m-p/927870#M34865 Unfortunately, yes that can be normal in some cases. Our suppliers lead time for fibre installations are based purely on availability at the moment and we are seeing some orders going through with a 4 or 5 week lead time. <BR />I'm sorry if that isn't convenient or expected. Tue, 06 Nov 2012 17:11:21 GMT https://community.plus.net/t5/Plusnet-Feedback/30-Day-Engineer-wait-normal/m-p/927870#M34865 adamwalker 2012-11-06T17:11:21Z