topic Re: Positive Feedback in Plusnet Feedback

Positive Feedback

kingkobra — Thu, 20 Sep 2012 06:00:19 GMT

Just thought I would post some positive feedback about the Openreach engineers, as I guess many people dread their fibre install day just like I did.
The engineer was booked for between 8am and 1pm, and he telephoned me at about 8.10am, to ask if it was ok for him to go ahead and disconnect our phone line while he did his thing at the cabinet. About half an hour later he arrived at the house, and I asked if he would move out master socket into the room where the computer is. He was more than happy to do so. Left him to it, and about 30 mins later it was done and dusted, new master socket fitted, and the modem nicely mounted on the wall next to the socket. I just had to plug in the router and away it went. Just a shame I cant get the full whack 76Mb, but 33Mb is better than the 5Mb I got before. And FYI, he didnt need bribing with tea and biscuits, although they were offered

Re: Positive Feedback

w23 — Thu, 20 Sep 2012 10:19:30 GMT

Despite the 'many' posts regarding issues with Openreach, the engineers that install FTTC are, in my opinion, generally good, friendly and helpful.
The biggest problem seems to be when an engineer is not available when they should be (for whatever reason) and nobody informs the customer.
I have to say that my FTTC install experience was much like yours (and probably the vast majority) but that doesn't help the few that suffer missed appointments etc.
I think that if Openreach admin were as good as their engineers then things would be so much better all round.
Glad yours went as smoothly as mine though

Re: Positive Feedback

adamwalker — Mon, 24 Sep 2012 17:43:31 GMT

Thanks for taking the time to post some feedback for us about that.
Adam