https://community.plus.net/t5/Plusnet-Feedback/plusnet-assist/m-p/926345#M34765 There's a number of us on here who would say you've been lucky in being unable to download Assist as we have a very low opinion of it!<BR />For issues with connection problems if you could post the information requested <A href="http://community.plus.net/forum/index.php/topic,96155.0.html" target="_blank">here</A> and a fuller description of the issues you are having we'll try to help you (without using Assist!).<BR />Edit: Just searched for your previous posts when it looked like your connection was fine and it was just that you are having problems with wireless - is that still the case? Sat, 03 Nov 2012 11:06:14 GMT jelv 2012-11-03T11:06:14Z https://community.plus.net/t5/Plusnet-Feedback/plusnet-assist/m-p/926344#M34764 what a bloody laugh it cannot assist if the quality of your reception does not allow connection long enough to download it!!!!<BR />so it is meant to help sort connection problems no matter how many times i try to download it the signal crashes and it fails to load.<BR />what good is it if you have this problem YOU CANNOT LOAD ASSIST TO TRY TO CURE THE PROBLEM, good ol plusnet Sat, 03 Nov 2012 00:39:31 GMT https://community.plus.net/t5/Plusnet-Feedback/plusnet-assist/m-p/926344#M34764 donglequality 2012-11-03T00:39:31Z https://community.plus.net/t5/Plusnet-Feedback/plusnet-assist/m-p/926345#M34765 There's a number of us on here who would say you've been lucky in being unable to download Assist as we have a very low opinion of it!<BR />For issues with connection problems if you could post the information requested <A href="http://community.plus.net/forum/index.php/topic,96155.0.html" target="_blank">here</A> and a fuller description of the issues you are having we'll try to help you (without using Assist!).<BR />Edit: Just searched for your previous posts when it looked like your connection was fine and it was just that you are having problems with wireless - is that still the case? Sat, 03 Nov 2012 11:06:14 GMT https://community.plus.net/t5/Plusnet-Feedback/plusnet-assist/m-p/926345#M34765 jelv 2012-11-03T11:06:14Z