topic 14 days grace? period in Plusnet Feedback

14 days grace? period

warbleeder — Mon, 17 Sep 2012 12:11:28 GMT

Dear Mr Devonport,
The next payment for your Internet service is now due.
Please ensure we receive payment within the next 7 days. Failure to pay by 24 September 2012 will result in service restrictions.

i always understood it was 14 days grace and not 7? if so then the email is misleading? as im not aware of it been reduced to 7?
not complaining just asking

Re: 14 days grace? period

James — Mon, 17 Sep 2012 13:26:44 GMT

I believe we say 7 days when we only have cheque on the account - to give it time to get here and get processed, etc.

Re: 14 days grace? period

warbleeder — Mon, 17 Sep 2012 13:32:00 GMT

ao it is still 14 days grace ? just to save confusion?
thanks ian

Re: 14 days grace? period

orbrey — Tue, 18 Sep 2012 09:23:07 GMT

I believe it is, yes, though wouldn't recommend leaving things until the last minute.

Re: 14 days grace? period

warbleeder — Wed, 19 Sep 2012 11:55:28 GMT

yea thats fine and i understand why:)
if you system starts to stop someones services its not so easy for you to over-ride