topic Re: Service status RSS feed in Plusnet Feedback

Service status RSS feed

jelv — Sun, 28 Oct 2012 14:53:47 GMT

Funny how out of all the RSS feeds I've subscribed to, only Plusnet's was met with a load of duplicate posts after the clock change. Says a lot about Plusnet's ability to set things up correctly!

Re: Service status RSS feed

Oldjim — Sun, 28 Oct 2012 15:49:42 GMT

Me too - just deleted them all - 20 of them

Re: Service status RSS feed

Chris — Sun, 28 Oct 2012 19:15:17 GMT

You mean the RSS feed on Usertools I guess? I'll ask someone to take a look.

Re: Service status RSS feed

Anotherone — Sun, 28 Oct 2012 22:20:08 GMT

I was blaming it on Firefox until I saw this thread and looked at the Usertools Status Archive pages

Re: Service status RSS feed

jelv — Sun, 28 Oct 2012 22:47:33 GMT

Oh yes!
Did you notice that all the duplicated posts have no category?

Re: Service status RSS feed

Anotherone — Mon, 29 Oct 2012 05:09:44 GMT

Some had a category, some didn't.

Re: Service status RSS feed

jelv — Mon, 29 Oct 2012 09:24:02 GMT

Look again! All the duplicate posts where the time is GMT (i.e. later) have no category. The original posts with the BST time have categories.

Re: Service status RSS feed

Chris — Mon, 29 Oct 2012 09:37:58 GMT

It's not the RSS feed that's broken, it's the status list on Usertools that's broken and because the RSS is generated from there, that's what has caused the issue. The status feed on status.plus.net is fine.

Re: Service status RSS feed

jelv — Mon, 29 Oct 2012 09:58:54 GMT

Thinking about it, did we get duplicated emails as well?
Two options:

Fix the status list on Usertools

Change the RSS feed to work from status.plus.net

What's the plan?

Re: Service status RSS feed

prichardson — Mon, 29 Oct 2012 10:19:03 GMT

The source of the problem needs to be found first.
Quick check shows the RSS is working fine. The problem is that Usertools re-imported an absolute load of existing status updates all over again.
Right now, there are a few possibilities, however most of them look like there is a split second discrepancy between the clocks changing between a number of systems (core database and portal, portal and usertools). Unfortunately I cannot see which it is, as it will only happen within the moments following the clock change and everything is back to normal now.
I am not correcting the database on Usertools just yet and getting somebody else to investigate first.
Once the database of entries is corrected, the RSS will fix itself the next time a Service Status is published.

Re: Service status RSS feed

Anotherone — Mon, 29 Oct 2012 21:22:12 GMT

Quote from: jelv
Look again! All the duplicate posts where the time is GMT (i.e. later) have no category. The original posts with the BST time have categories.

Correction - here is the first example in the list -
Fri 12 Oct 2012, 16:33 Web Space & FTP Missing Webstats (73004) - RESOLVED
Fri 12 Oct 2012, 15:33 Web Space & FTP Missing Webstats (73004) - RESOLVED
go forward an you will find a few more, granted the last ones didn't.

Re: Service status RSS feed

jelv — Sun, 27 Oct 2013 08:18:03 GMT

Forward a year and the same thing has happened again. 20 duplicated posts
I suppose in another three or four ~~decad...~~ years they may fix it.
I also received a duplicated email from Thursday.

Re: Service status RSS feed

Mayfly — Sun, 27 Oct 2013 08:21:16 GMT

Yes I got the duplicate email - wondered why.

Re: Service status RSS feed

chrispurvey — Mon, 28 Oct 2013 09:50:15 GMT

I've flagged this up to see what can be done about it.