https://community.plus.net/t5/Plusnet-Feedback/Overseas-Call-Centre/m-p/606965#M3438 Well i never thought i would say it but i have cause to praise the overseas call centre , I suppose like everything you get good and bad . My previuos two attempts at communicating with a person overseas resulted in slammed down phone and comments about employing overseas parrots, but today i was shocked&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@D10385D46FF09B2E8FF20B0746B65E6F/images/emoticons/shocked.gif" alt="Shocked" title="Shocked" /> . Had a problem with billing and again got through to overseas centre, thought "oh no not a hope here" . Spoke to a charming lady called Nompilo (she deserves to be named) ,Was polite , spotted the problem straight away and organised refund for overcharge .She also phoned me about 20 mins later to say there was a problem with referals being applied and she had notified the relevent team and would let me know when there was an update . Absolute grade A+ service . Maybe she could train some of the others (tongue in cheek comment&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@7617B13E24C0CCAE119AD01B2BB73839/images/emoticons/rolleyes.gif" alt="Roll_eyes" title="Roll_eyes" /> ) Sun, 15 Mar 2009 19:10:55 GMT Dodgydog 2009-03-15T19:10:55Z https://community.plus.net/t5/Plusnet-Feedback/Overseas-Call-Centre/m-p/606965#M3438 Well i never thought i would say it but i have cause to praise the overseas call centre , I suppose like everything you get good and bad . My previuos two attempts at communicating with a person overseas resulted in slammed down phone and comments about employing overseas parrots, but today i was shocked&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@D10385D46FF09B2E8FF20B0746B65E6F/images/emoticons/shocked.gif" alt="Shocked" title="Shocked" /> . Had a problem with billing and again got through to overseas centre, thought "oh no not a hope here" . Spoke to a charming lady called Nompilo (she deserves to be named) ,Was polite , spotted the problem straight away and organised refund for overcharge .She also phoned me about 20 mins later to say there was a problem with referals being applied and she had notified the relevent team and would let me know when there was an update . Absolute grade A+ service . Maybe she could train some of the others (tongue in cheek comment&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@7617B13E24C0CCAE119AD01B2BB73839/images/emoticons/rolleyes.gif" alt="Roll_eyes" title="Roll_eyes" /> ) Sun, 15 Mar 2009 19:10:55 GMT https://community.plus.net/t5/Plusnet-Feedback/Overseas-Call-Centre/m-p/606965#M3438 Dodgydog 2009-03-15T19:10:55Z https://community.plus.net/t5/Plusnet-Feedback/Overseas-Call-Centre/m-p/606966#M3439 Please get her DD number and post it here please.<BR />I have some open tickets that I need help on.<BR /> Sun, 15 Mar 2009 20:34:10 GMT https://community.plus.net/t5/Plusnet-Feedback/Overseas-Call-Centre/m-p/606966#M3439 Santiago 2009-03-15T20:34:10Z