topic Simples in Plusnet Feedback

Simples

deanp — Sat, 11 Aug 2012 12:50:39 GMT

Just got connected how easy was that
I wonder if anyone would have any tips on how to extend the range of the technicolor router? The old talk talk D link one was much better and I could connect anywhere in the house or garden this new one seems a bit limited. It is in the same place using the same phone socket but cant get a signal unless i`m in the same room. I have tried shifting it around but dosent seem to get any better. I am a bit of a novice with router set up and stuff but would it be possible to use my old router with plusnet or maybe buy another with a better range?
I Must say it is so nice to speak to someone who can understand and speak english perfectly in the call centre Think I will enjoy my time with Plusnet

Re: Simples

newagetraveller — Sat, 11 Aug 2012 21:38:55 GMT

Yes, the wireless signal of the Technicolour router is a bit rubbish. I'd like an answer to this too.
My (very) old Linksys router is far better providing a 5 bar signal anywhere in the house. The Technicolour thing struggles to supply 2 bars at a range of about 5 metre with no obstacles in between.
I think a change back is imminent and bin the new one.

Re: Simples

orbrey — Mon, 13 Aug 2012 08:15:20 GMT

Hi all,
You might be able to improve it by using a program like InSSIDer on the PC (or I've had some luck with Wifi Analyzer on Android - it's handy having a scanner on something portable) to check there's no conflicting signals on the same channel? You can find out how to change the channel here: http://www.plus.net/support/broadband/hardware/technicolor-582n-wireless.shtml
We've a few more tips on our website on how to improve the wireless signal here: http://www.plus.net/support/broadband/wireless_broadband/wireless_signal.shtml/
Hope that helps.

Re: Simples

newagetraveller — Mon, 13 Aug 2012 09:29:11 GMT

Thanks for that Matt. There's no way I'm going to start changing things in the router, fiddle around with programmes on my computers or sart re-positioning the router!
It's plugged into the master socket, just about the centre of the property and in exactly the same position as other wireless routers I've used, D-Link, Netgear, Linksys. They've all provided an excellent signal to inside and outside the house. Maybe because they all have/had a decent external aerial?
No, I'll ditch the Plusnet supplied thing and revert to the Linksys!