topic maybe time to move somewhere els in Plusnet Feedback

maybe time to move somewhere els

warbleeder — Sat, 21 Jul 2012 14:21:47 GMT

in the time ive been with plusnet ive had 3 data protection breaches on my account.... ive been restrited when i should not have (for the last 2 years ) as per my last post breaching their own T&C's
now ive asked for a extended grace period till the second because of my insurance company taking double the money i get told no we will only extend till the 30th where your phone and broadband will be disconnected!
3 days longer and you cant be bothered so i have to pay reconnection fees? should of contacted offcom and left PN instead... 10grand fine per breach and dismissal for the staff member + compo....might have worked out better bu no instead im nice it gets me no here in return
i should have left when i had the data breaches instead of settling for free broadband
Dont get me wrong some of the staff are realy nice and its nice to call support and speak to someone who can understand me ... thumbs up there
but i aint sticking around for much more crap

Re: maybe time to move somewhere els

warbleeder — Sat, 21 Jul 2012 14:32:32 GMT

just spoke to a really nice member of staff and got a little further
see what Monday brings

P.S forgot to add the 2 house moves i had got completely screwed up and at the last house move my account got canceled because someone either didnt do their job right or lacked training

Re: maybe time to move somewhere els

Luzern — Sat, 21 Jul 2012 17:24:35 GMT

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...because of my insurance company taking double the money ...

I hope you get it sorted soon, but presumably you pay the premiums by direct debit, so why did you not invoke the direct debit guarantee?

Re: maybe time to move somewhere els

adamwalker — Mon, 23 Jul 2012 10:49:40 GMT

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but i aint sticking around for much more

I'm sorry to hear that you feel that way. FYI I've not forgotten about the task I'm monitoring on ticket 57199876, as I mentioned at the time these things can take a little time but I'll continue to push for this for you.