topic Why such poor advice from Plusnet in Plusnet Feedback

Why such poor advice from Plusnet

Anotherone — Thu, 19 Jul 2012 08:30:08 GMT

With the data transfer problems that have occurred, these Service Status have been posted -
http://usertools.plus.net/status/archive/1342647058.htm
http://usertools.plus.net/status/archive/1342680527.htm
Such suggestions should be qualified by leaving the modem/router off for around 10 minutes at least.
Any encouragement to do repeated power down/up's or reboots in quick succession is very poor advice as this could cause severe problems for anyone resulting in raised Target Noise Margins or possible banding (21CN).
This initial one wasn't quite as bad
http://usertools.plus.net/status/archive/1342644016.htm
However, encouraging anyone to unnecessarily cause a resync at night especially if they are on 20CN exchanges is poor advice.
This one is better advice
http://usertools.plus.net/status/archive/1342684049.htm

Re: Why such poor advice from Plusnet

Chris — Thu, 19 Jul 2012 08:32:15 GMT

We're addressing that this morning, I noticed the recommendation to power down and up 5 times too.

Re: Why such poor advice from Plusnet

Anotherone — Thu, 19 Jul 2012 08:34:45 GMT

Thanks.

Re: Why such poor advice from Plusnet

Pettitto — Thu, 19 Jul 2012 09:19:43 GMT

Just as a small update, I've informed our Customer Support Centre staff this morning of the correct process to resolve the issues we are seeing.
Thanks for highlighting this Chris

Re: Why such poor advice from Plusnet

Strat — Thu, 19 Jul 2012 11:37:36 GMT

When I saw those service posts I did cringe a little