topic Brilliant Service in Plusnet Feedback

Brilliant Service

MJH — Tue, 17 Jul 2012 09:57:15 GMT

I just signed up with Plusnet yesterday, and would just like to offer my heartfelt thanks to Natalie and Ryan for guiding me through the process. I've received more co-operation, common-sense, enthusiasm and support from them in two days than in all my time with Talk-Talk. Great work.

Re: Brilliant Service

Strat — Tue, 17 Jul 2012 09:58:55 GMT

Welcome to Plusnet and the forum MJH
We are well familiar with the failings of Talk Talk around here

Re: Brilliant Service

MJH — Tue, 17 Jul 2012 10:07:14 GMT

I think the thing that impressed me most was the honesty - I asked if I could keep my current number and they said they'd do their level best but couldn't give me an absolute guarantee. That's how I like to do business - you may or may not get everything you want, but you know exactly where you stand. I was also impressed by their patience and friendliness. Plusnet obviously takes customer relations training seriously. Pity other companies didn't do the same.

Re: Brilliant Service

adamwalker — Mon, 23 Jul 2012 08:38:19 GMT

Thanks for the praise MJH. I hope everything continues to go smoothly for you.