topic More usage Allowance please in Plusnet Feedback

More usage Allowance please

xxtrickzxx — Sat, 14 Jul 2012 23:09:23 GMT

I signed up for fibre which is fantastic :)compared to the 1.5 mb I used to receive and streaming videos ie Netflix is now a reality,only trouble is Which I thought would never happen is that 120 gb just isn't enough,I know it's free after 12pm But that is rarely used apart from mac/ps3 updates and the odd hour of streaming before sleepy time,i am not talking excessive streaming either,1 hd movie or tv series lasting 2 hours = upto 5.4gb x 30 days = 162 gb well over the limit.
Have you any plans to change your usage limit? Because you are starting to look expensive compared to bt and even sky fibre who offer unlimited usage with only p2p traffic management.

Re: More usage Allowance please

PembsPanther — Sun, 15 Jul 2012 08:17:12 GMT

I know I am new here but may I add NOT JUST FIBRE!!!! An unlimited pan for those stuck on old copper would be great as well

Re: More usage Allowance please

kdoug007 — Sun, 15 Jul 2012 09:41:17 GMT

i have to disagree ( sorrry),, if u use love films/ net flix they always use a lot of usage,,
just my opinion ,, but to me there old movies anyway ,,
i have a 10gb and im usually about 5gb at the months end,

Re: More usage Allowance please

PembsPanther — Sun, 15 Jul 2012 12:16:54 GMT

You can disagree all you want, the fact is this obviously does not concern you with such low use so why even comment? You can use lots of GB's doing many many things not just movies some of us use our computers fro a lot more than surfing and email! The plain and simple fact of the matter is over the coming years "most" of us are going to be using a hell of a lot more download allowance than we are now, it is down to the ISP's to evolve as quickly as the internet itself is not the other way round!

Re: More usage Allowance please

alanf — Sun, 15 Jul 2012 13:18:34 GMT

The demands for higher usage limits to be included in standard allowances do concern lower users. The services cost money to provide. Why should lower users be charged more to provide extra download / upload GB which they do not need and do not want? Let the high users pay for the additional usage that they make and let the low users have the cheapest possible service that meets their needs.

Re: More usage Allowance please

PembsPanther — Sun, 15 Jul 2012 13:31:04 GMT

I do not recall anyone saying anything about low users subsidising higher use users, also I do not think anyone is expecting an unlimited plan to be provided free of charge, I am ore than happy to pay for an unlimited plan that is inline with Plusnets competitors unlimited plans I just begrudge paying an extortionate rate of £5 per 5GB extra that really is dark ages stuff.
I am going to upgrade ours to the new 120GB plan over the next couple of days but I know we will burn through that in no time, the thought of having to say to the kids oh you can't do this that and the other because of our download allowance again is stuff from the dark ages. I am new to Plusnet and so far am more than happy with their service, compared to "others" it wins hands down but there has to be an unlimited plan soon, dodgy times for ISP's 4g is on the way as well remember.................
Also if they use the word unlimited can we have it actually mean unlimited with no dodgy "fair use" rubbish attached to it, that would be great as well

Re: More usage Allowance please

x47c — Sun, 15 Jul 2012 14:13:27 GMT

I think you have as much chance of getting a truly unlimited "no strings" package as you have of getting an unlimited gas or electric usage supply contract.
Simply because if such a thing existed Plusnet would be deluged with subscribers who would be continually downloading half the internet.
The result would be a sharp detioration in service for the rest.
Plusnet has to buy bandwith allocations from BT Wholesale, so if a few are monopolising most of it, this has to come from reduced availability for the rest.
It's a bit like the super rich/bankers whoever who just get richer and demand even more while the rest just get told that they and their opinions don't matter and have their taxes put up...........
I'd suspect that of Plusnet's 0.5 million customers it is only a fairly small minority who regularly bump up against the usage limits.

Re: More usage Allowance please

St3 — Sun, 15 Jul 2012 14:20:21 GMT

Re: More usage Allowance please

ejs — Sun, 15 Jul 2012 14:40:27 GMT

Are you prepared to give up ADSL2+ speeds for no usage quota?
The legacy Unlimited package was withdrawn once Plusnet started offering "up to 20 meg" speeds. And not everyone on the Unlimited package is continually downloading half the internet.
Some people still don't have water meters yet either, but that doesn't mean we leave all the taps running 24/7. But rather than building some desalination plants, we'll all be getting enforced rationing instead.

Re: More usage Allowance please

JamesM — Sun, 15 Jul 2012 14:53:19 GMT

Quote
You can disagree all you want, the fact is this obviously does not concern you with such low use so why even comment?

Kdoug007 commented because obviously he has an opinion. Just because you don't like the opinion does not make it any less valid than yours.

Re: More usage Allowance please

kdoug007 — Sun, 15 Jul 2012 15:12:04 GMT

well said m8
dick:quote

Re: More usage Allowance please

PembsPanther — Sun, 15 Jul 2012 16:19:48 GMT

Quote from: JamesM
Quote
You can disagree all you want, the fact is this obviously does not concern you with such low use so why even comment?

Kdoug007 commented because obviously he has an opinion. Just because you don't like the opinion does not make it any less valid than yours.

No that is fine I appreciate that but it is like us having a thread all about say rugby then someone pops up with the opinion of "I don't like rugby" was it really worth the typing?

Re: More usage Allowance please

PembsPanther — Sun, 15 Jul 2012 17:03:25 GMT

Quote from: ejs
Are you prepared to give up ADSL2+ speeds for no usage quota?
The legacy Unlimited package was withdrawn once Plusnet started offering "up to 20 meg" speeds. And not everyone on the Unlimited package is continually downloading half the internet.
Some people still don't have water meters yet either, but that doesn't mean we leave all the taps running 24/7. But rather than building some desalination plants, we'll all be getting enforced rationing instead.

Exactly!
Isp's and mobile operators use the word "unlimited" to freely, I wish OFCOM would jump up and down on the it either IS unlimited or it is NOT fair use policies are pants and a dodgy get out clause for ISP's not fair on the consumer.

Re: More usage Allowance please

chrispurvey — Mon, 16 Jul 2012 08:41:31 GMT

@xxtrickzxx
Hi,
Thanks for getting in-touch, glad to hear that your enjoying the fibre speeds, unfortunately we do not offer an unlimited service at the moment, there are several ways you can manage your usage.
Doing any downloading/updates during off-peak hours of 12AM - 8AM is not counted towards your usage allowance. You can set your <a href="https://portal.plus.net/data_transfer_watch//">Maximum monthly spend</a> to £0 at which point you can still browse at no extra cost but at a reduced speed. If you haven't you'll get charged £5 per 5GB.

Re: More usage Allowance please

theberrys — Mon, 16 Jul 2012 17:07:06 GMT

Thats all fine and dandy, except the speeds are so slow that it takes about a minute to load any sort of webpage. I am currently over my usage and refuse to pay any more for usage. Straight from 38mb/s to 256kb/s is way to steep a drop.

Re: More usage Allowance please

jelv — Mon, 16 Jul 2012 17:25:51 GMT

So you'd prefer what the other ISPs with allowances do (once you've reached your limit cut you off entirely)?

Re: More usage Allowance please

PembsPanther — Tue, 17 Jul 2012 13:11:33 GMT

Not all ISP's do that Jelv, I have contract phone with T Mobile and one of the perks on mine is unlimited internet, once the phone is tethered and made into a wifi hotspot it is a good fastish connection achieving anythig upto a 6mb download speed. They do have one of these ridiculous fair use policies though, 5gb a month on contract or 1gb a month on pay as you go but they are quite realistic with it, if you go over your allowance they similar to the way plusnet do it cap your speed but only between 4pm and midnight, outside of these hours you can still achieve upto a 6mb connection. We were using anything upto 200gb a month and never even noticed a slow down, I am not sure how they did it but they aim tostop you streaming and downloading big apps between these time but I would download anything I needed via a download manager and even within those time I would have a fast connection.
T Mobile or everything everywhere as they now seem to be the front runners in the race to get 4g live so it is nice to see they are relaxing regarding download allowances, a super quick 4g connection with a pants 10GB a month download allowance would be more than annoying! Just like a super quick fibre connection with a not so great download allowance, times are a changing ISP's need to change with them...............

Re: More usage Allowance please

xxtrickzxx — Sat, 18 Aug 2012 22:21:05 GMT

:)Thanks Plusnet for increasing the usage limit from 120 to 250 gb and for making it cheaper,you've made our data munching house hold happy ;

Re: More usage Allowance please

kdoug007 — Sun, 19 Aug 2012 08:22:58 GMT

emmm.. i have a 10gb allowance and find its more than enough,,
i have to assume to reach 120gb+ your pc is on most of the day,!

Re: More usage Allowance please

RichardWest — Sun, 19 Aug 2012 09:16:24 GMT

I have at least three PCs running 24/7, running torrents, uploading and downloading ISOs etc. I have to be very careful not to go over my 60GB (120 from next billing period). But then, I use my computer for a bit more than just browsing and email

[richard@EeeBox ~]$ uptime
 10:12:09 up 31 days, 17:29,  3 users,  load average: 1.21, 1.38, 1.36
[richard@EeeBox ~]$