topic Re: What does this mean??? in Plusnet Feedback

What does this mean???

Angrypetee — Sun, 08 Jul 2012 10:22:43 GMT

Any ideas???
The Question 57274808 has been released from hold and sent back to BOT - FTTC Appointments
Just want my fibre optic fitted after BT cancelled!?

Re: What does this mean???

Anonymous — Sun, 08 Jul 2012 10:53:41 GMT

Does this help - http://community.plus.net/forum/index.php/topic,105492.0.html

Re: What does this mean???

Angrypetee — Sun, 08 Jul 2012 11:23:47 GMT

So I wait for them to call me then?
Just wanna know whats going on?
Not had any kind of reply since last Thursday (which was "your appointment has been cancelled by BT"

Re: What does this mean???

Anotherone — Sun, 08 Jul 2012 14:07:35 GMT

Did you get an SMS message when the cancellation was put on the ticket? Have you been informed when it was cancelled by BTw/OutOfReach?

Re: What does this mean???

Angrypetee — Sun, 08 Jul 2012 14:20:36 GMT

No, got no calls from anyone....was only after I called PN that I found out BT had cancellled.
Apparently I've got another appointment now for Wednesday,
But only found this out by calling PN?!

Re: What does this mean???

Anotherone — Sun, 08 Jul 2012 15:20:47 GMT

You should at least have got emails (to your registered address) on the updates to the ticket.
I'd add to the ticket and ask why the original appointment was cancelled.

Re: What does this mean???

Angrypetee — Sun, 08 Jul 2012 16:44:22 GMT

Yeah, I've asked several times now, just keep being told that they (PN) don't know?
Frustrating to say the least!
Oh well....fingers crossed it happens Wednesday!

Re: What does this mean???

Anotherone — Sun, 08 Jul 2012 16:47:15 GMT

Well I'd tell them quite bluntly to find out. You are one of many FTTC installations that have been messed up and most seem to be down to BT OutOfReach's incompetence and bad management.

Re: What does this mean???

adamwalker — Mon, 09 Jul 2012 12:30:02 GMT

I can see from ticket 57413144 that a colleague of mine is dealing with this and an appointment is due for the 11th. I'll give him a nudge now and get this confirmed.

Re: What does this mean???

Angrypetee — Tue, 10 Jul 2012 15:16:53 GMT

CHAMPION!!!

(that is unless nothing happens tomorrow........)

Re: What does this mean???

adamwalker — Tue, 10 Jul 2012 15:45:15 GMT

I've just checked and everything looks all set for tomorrow so fingers crossed it goes as planned for you.

Re: What does this mean???

Anotherone — Wed, 11 Jul 2012 18:28:31 GMT

Have I understood correctly, you now have FTTC and you current speed is 445kbps, I do hope that's a typo.

Re: What does this mean???

Angrypetee — Wed, 11 Jul 2012 20:12:43 GMT

Nope....no typo...fitted today....445kbps?
Wondering if maybe. Is I'm testing the speed on my phone,
But...hooked my ps3 up to it and it said the same?
Hmmmmm???

Re: What does this mean???

Angrypetee — Wed, 11 Jul 2012 20:42:45 GMT

Here's the results of the test I just ran
Test Date: Jul 11, 2012 21:40
Connection Type: Wifi
Server: Maidstone
Download: 455 kbps
Upload: 1846 kbps
Ping: 82 ms
External IP: 87.114.108.31
Internal IP: 192.168.1.64
Latitude: 51.4842
Longitude: 0.4211
A detailed image for this result can be found here:
http://www.speedtest.net/iphone/287468108.png

Re: What does this mean???

Oldjim — Wed, 11 Jul 2012 20:45:33 GMT

Assuming that the ps3 was wireless have you tried a wired connection

Re: What does this mean???

Angrypetee — Wed, 11 Jul 2012 20:54:00 GMT

Have just ordered a cable long enough to connect...
Router is the other side of the room
Will report back...

Re: What does this mean???

Anotherone — Wed, 11 Jul 2012 21:29:35 GMT

What sort of speed do you get on a PC, that would be a fairer test?

Re: What does this mean???

Angrypetee — Thu, 12 Jul 2012 07:59:31 GMT

got the same problem.....PC is in the back room....using wifi!

gonna hook it up over the weekend and see what happens...

just seems strange that i'm getting the same speed that I did while on normal broadband..

Re: What does this mean???

adamwalker — Thu, 12 Jul 2012 08:30:57 GMT

@Angrypetee
I've actually identified an issue at this end. As you might be aware the speed we set your connection at on our systems is determined by reports (delta reports) which are received a few times per day from our suppliers, there seems to have been an issue with the last one which for some reason was reflected on our systems as 500kbps. That obviously concerned us somewhat so I'll need to dig further.
I've set the speed back a maximum of 40mb for you so unless you've seen some improvement already you might need to reboot. FYI I'm still looking into what happened so I'll post back about that when I know more.

EDIT: FYI, nothing to worry about. It was juts due to an old delta report from before you changed to fibre. All should be OK now but do let me know if not.
Adam

Re: What does this mean???

Angrypetee — Thu, 12 Jul 2012 09:50:52 GMT

Thanks Adam, will check when I get home tonight!!!