topic Re: Thankyou Plusnet in Plusnet Feedback

Thankyou Plusnet

pleasenlighten — Fri, 06 Jul 2012 10:41:09 GMT

I`ve been a Plusnet customer now for almost 9 years, and am generally pleased with my selection of ISP. There have been one or two problems along the line including a loss off E-mail data when the plusnet e-mailing service crashed a few years ago. What I did like and still do is the Customer Service both over the `phone and online `Tickets` and this forum which I use for info.
I`ve looked back to my bills in 2003 and find i`m paying not a lot more now (than I was then )for FTTC and more reliable service. So well done Plusnet.
There is a gripe of course.
Why do new entrants get a 50 quid pocket filler and I, the loyal servant , don`t?
Regards

Re: Thankyou Plusnet

adamwalker — Fri, 06 Jul 2012 11:29:29 GMT

Thanks for the feedback,

Quote
Why do new entrants get a 50 quid pocket filler and I, the loyal servant , don`t?

Sorry! it's obvious that we do vary our special offers for new customers, we don't intend to do this in order to offend our existing and loyal customer base. In my personal opinion I believe we should be taking a look at how we reward long standing customers.

Re: Thankyou Plusnet

w23 — Fri, 06 Jul 2012 16:51:54 GMT

Quote from: _Adam_Walker_
In my personal opinion I believe we should be taking a look at how we reward long standing customers.

Yes please

Re: Thankyou Plusnet

Strat — Fri, 06 Jul 2012 18:30:29 GMT

You'll get no complaints on that score.