topic Re: 10 GB Limit fiasco in Plusnet Feedback

10 GB Limit fiasco

whiteliner — Wed, 11 Mar 2009 19:17:57 GMT

I signed up for a package with a 10 gb limit recently. When i had used 2 gb i got an email stating that i would be charged as i was exceeding the 2 gb limit......i mailed back and complained............. I was assured that it was a system error and it would be fixed.......i had several of these warnings to which i replied and was told it would be sorted...........surprise surprise when it came to billing time i was billed extra for using more than my 2gb limit even although i had signed up for ten gb.....................sigh doesnt anybody do anything properly these days
adie:red Changed from all upper case as per link:rules]

Re: 10 GB Limit fiasco

Anotherone — Wed, 11 Mar 2009 21:48:35 GMT

There's a thread about this in 'Product Ideas and Suggestions' http://community.plus.net/forum/index.php/topic,71998.0.html

Re: 10 GB Limit fiasco

pierre_pierre — Wed, 11 Mar 2009 22:16:29 GMT

@ whiteliner do you know what the date was when you signed up for the 10G, No quite the same, but PN have mucked up my billing as well on a package change, Was it definitely in January the offer actually ended 16 Feb and did you agree to a year? the pertinent part of Anotherone link starts about page 8

Re: 10 GB Limit fiasco

whiteliner — Wed, 11 Mar 2009 22:30:58 GMT

thanks pierre........i have a hard copies of mails and the contract just in case. double checked and its def .10gb.......waiting on plusnet reply to ticket..........just annoyed that i forewarned them and they still overcharged me...cest la vie nowadays......thanks anyway

Re: 10 GB Limit fiasco

whiteliner — Wed, 11 Mar 2009 22:32:13 GMT

thanks anotherone gonna check out that thread in the mornin.............good night

Re: 10 GB Limit fiasco

whiteliner — Thu, 12 Mar 2009 07:51:15 GMT

good morning.........to those concerned..........ticket answered this morning saying a refund will be made....thanks for all advive and enjoy your day

Re: 10 GB Limit fiasco

James — Thu, 12 Mar 2009 09:37:32 GMT

Hi Whiteliner,
I'm glad to hear that you got everything sorted