topic Re: Temper Tantrums in Plusnet Feedback

Temper Tantrums

elkieluca — Sat, 23 Jun 2012 19:36:35 GMT

It seems to me that every time someone can't get what they want from PN, they stamp their feet and throw a tantrum asking for their Mac code and lo and behold they get what they asked for in the first place.
Now does this seem fair to everyone?

Re: Temper Tantrums

Oldjim — Sat, 23 Jun 2012 20:10:43 GMT

As a moderator

Re: Temper Tantrums

elkieluca — Sat, 23 Jun 2012 20:30:46 GMT

I had to look that face up Oldjim. Lol

Re: Temper Tantrums

Strat — Sat, 23 Jun 2012 21:17:43 GMT

The squeaky wheel gets the oil

Re: Temper Tantrums

orbrey — Mon, 25 Jun 2012 10:00:11 GMT

Hi there,
I appreciate it's not ideal and will certainly be feeding back on this, but it's no different to how nearly all other companies operate as per strat's post above. Plus it could be said that as it's a path that's open to all customers it's fair in that respect.
Bear in mind our COT team don't just agree to everything, in nearly every case a bargain is struck that makes sure all parties (us and the customer) are happy with the outcome.