topic Suggestion: Webmail user guide in Plusnet Feedback

Suggestion: Webmail user guide

jelv — Fri, 27 Apr 2012 12:31:43 GMT

Why isn't there a link to http://www.plus.net/support/email/webmail-roundcube.shtml anywhere inside Roundcube?
Would putting it on the login page be the easiest to implement?

Re: Suggestion: Webmail user guide

orbrey — Fri, 27 Apr 2012 13:13:29 GMT

That's something we're looking at putting in Jelv, though there wasn't one from squirrelmail either?
How about if we removed the link to the forums and replaced it with a link to the help pages? We don't really want to crowd it with links.

Re: Suggestion: Webmail user guide

spraxyt — Fri, 27 Apr 2012 13:41:12 GMT

Changing the login page community help link to one to the userguide seems good to me. Adding a more help? section in that userguide would be useful, this providing a link to the community email forum.

Re: Suggestion: Webmail user guide

Anotherone — Fri, 27 Apr 2012 14:19:30 GMT

Don't see why both links shouldn't be on the login page. One has to remember that a lot of users will not have good technical understanding and no matter how good a user guide is, sometimes one has to go several layers deep so to speak to find the information. This will put a lot of non-techie individuals right off, whereas it's much easier to go to the forum and ask you question.

Re: Suggestion: Webmail user guide

jelv — Fri, 27 Apr 2012 16:17:25 GMT

Quote from: Matt
That's something we're looking at putting in Jelv, though there wasn't one from squirrelmail either?
How about if we removed the link to the forums and replaced it with a link to the help pages? We don't really want to crowd it with links.

That would be OK if you added a link to the forums in the help page.