https://community.plus.net/t5/Plusnet-Feedback/Prompt-Response/m-p/604848#M3286 welcome to the forums <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /><BR />glad you got a good response and your problem sorted quickly Sun, 26 Apr 2009 10:02:04 GMT dvorak 2009-04-26T10:02:04Z https://community.plus.net/t5/Plusnet-Feedback/Prompt-Response/m-p/604847#M3285 Just a post to say how quick a problem had been resolved.<BR />I got a mail yesterday saying I'd exceeded the monthly cap and was now on 128k.&nbsp; A quick look at the logs showed a problem had automatically changed my package to a lower allowance.<BR />I raised a ticket before going to bed and got a sms first thing this morning notifying me it was sorted.<BR />Having been elsewhere in the broadband market - this is probably the best turnaround on a support issue I've experienced. <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Sun, 26 Apr 2009 09:36:52 GMT https://community.plus.net/t5/Plusnet-Feedback/Prompt-Response/m-p/604847#M3285 sweepdog 2009-04-26T09:36:52Z https://community.plus.net/t5/Plusnet-Feedback/Prompt-Response/m-p/604848#M3286 welcome to the forums <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /><BR />glad you got a good response and your problem sorted quickly Sun, 26 Apr 2009 10:02:04 GMT https://community.plus.net/t5/Plusnet-Feedback/Prompt-Response/m-p/604848#M3286 dvorak 2009-04-26T10:02:04Z