topic Re: Broadband usage when no router connected! in Plusnet Feedback

Broadband usage when no router connected!

Surfer — Thu, 26 Apr 2012 14:06:43 GMT

I can understand it showing slight usage when a router is connected by not being used and this should be below 1mb a day, but when there is no router connected and no telephone connected I expect it to be zero constantly.
However this is not the case with us and with no router or phone connected we are seeing usage up to 250mb a week which over a month equates to nearly 1GB. We had no router or phone connected for a period of at least 3 weeks, but usage is shown. As stated a few kb a day is perfectly acceptable, but not when it runs into megabytes.
Over the past weekend when we were out most of the day and watched TV at night on the Sunday it seems that nearly 2GB was used and again on the Monday 1.4GB was used. Generally I only use about 150mb per day.
Obviously I am concerned that someone else could be hacking into my router which is a PlusNet one with the security settings. Is there any way this can be checked?

Re: Broadband usage when no router connected!

Anonymous — Thu, 26 Apr 2012 14:10:34 GMT

Have you owned a different router previously, and have now sold or passed the old device to someone else ?

Re: Broadband usage when no router connected!

Anotherone — Thu, 26 Apr 2012 14:13:13 GMT

What type of connection are you on?

Re: Broadband usage when no router connected!

Surfer — Thu, 26 Apr 2012 14:21:47 GMT

Previously router a Belkin which generated a code is destroyed. Using a wireless Plusnet with security enabled.

Re: Broadband usage when no router connected!

Anotherone — Thu, 26 Apr 2012 14:31:53 GMT

Yes, thanks. But Fibre, ADSL2+ or ADSL?

Re: Broadband usage when no router connected!

Anonymous — Thu, 26 Apr 2012 14:42:29 GMT

If it was mine, I would change the Plusnet login password here - https://portal.plus.net/my.html?action=change_password&s=0, and in your gateway's authentication settings.
You could change your wireless network encryption password to something different - just to be sure, but someone using your wireless connection does not explain how the broadband connection is showing increased usage when the gateway is disconnected.
If the problem persists, then ask Plusnet to reset your account connection, as that will log out anyone else using your login credentials, but only you will get reconnected because you will have changed the password.

Re: Broadband usage when no router connected!

Chris — Thu, 26 Apr 2012 14:51:01 GMT

Hi there,
I've taken a look over your account and this should be resolved as far as I can tell? The issue was related to a mis-config on our side from your old router, when you received the new router and started using it then it overwrote the mis-config and fixed the issue. Sorry about that, but it should all be sorted now and as far as I can see you haven't been charged for any incorrect usage.

Re: Broadband usage when no router connected!

Surfer — Thu, 26 Apr 2012 15:15:47 GMT

I am within my limits so no issue there, just wondering about megabytes of data being downloaded when no router or phone were connected as this still shows up in my history. Also large downloads over the past Sunday and Monday? Can the latter be explained and when the downloads took place, i.e. time?
For another poster, being rural we are probably on ASDL only.
Adie:quote

Re: Broadband usage when no router connected!

Anonymous — Thu, 26 Apr 2012 15:16:22 GMT

@Chris - what are you on about ? how can a misconfigured router that isn't connected to the telephone socket cause the recorded usage to increase ?

Re: Broadband usage when no router connected!

Surfer — Thu, 26 Apr 2012 15:38:56 GMT

Quote from: Chris
Hi there,
I've taken a look over your account and this should be resolved as far as I can tell? The issue was related to a mis-config on our side from your old router, when you received the new router and started using it then it overwrote the mis-config and fixed the issue. Sorry about that, but it should all be sorted now and as far as I can see you haven't been charged for any incorrect usage.

The PlusNet router was only connected up about a week ago? Between about the 7th March and mid March the router was connected, but no usage as we could not access the home. Between mid March and 11th April no phone or router connected to the phone line. From 11th April until about 18th April a Belkin router was connected and used, but removed due to it dropping out constantly. A Plusnet router was installed and it also suffered drop outs initially, but the issue seem to resolve itself. At all times security has been in place.

Re: Broadband usage when no router connected!

Chris — Thu, 26 Apr 2012 15:59:39 GMT

Quote from: purleigh
@Chris - what are you on about ? how can a misconfigured router that isn't connected to the telephone socket cause the recorded usage to increase ?

It wasn't the router that was misconfigured, when it registered on our side that's where the issue took place.
It should all be sorted now surfer so you shouldn't see any erroneous usage appearing. Please let me know if you do.

Re: Broadband usage when no router connected!

Surfer — Thu, 26 Apr 2012 16:23:15 GMT

Can you tell me why my usage was so high at almost 2GB for the past Sunday and Monday?
jim:quote

Re: Broadband usage when no router connected!

Anotherone — Fri, 27 Apr 2012 02:03:14 GMT

My modem/router has a Broadcom chipset. With no computers or wireless on, overnight usage (8hrs) is about 60kB, so a full 24hrs should be no more than 180kB !

Re: Broadband usage when no router connected!

Anonymous — Fri, 27 Apr 2012 02:23:20 GMT

I've just checked the overnight usage of one of my referrals, who leaves their router switched on overnight but everything else is switched off,

Re: Broadband usage when no router connected!

Anotherone — Fri, 27 Apr 2012 02:28:05 GMT

Hmmm. That modem/router which ever it is, obviously talks too much

Re: Broadband usage when no router connected!

Surfer — Fri, 27 Apr 2012 07:49:48 GMT

Still no reply regarding excessive usage when disconnected and also when very little downloaded on a Sunday and Monday. I would expect the two days to be about 600mg not nearly 2GB. I am concerned that someone is hacking into the account.

Re: Broadband usage when no router connected!

Anonymous — Fri, 27 Apr 2012 08:48:25 GMT

[quote=Surfer]I am concerned that someone is hacking into the account.
So change your password as I suggested above ! - Reply #5
To be really sure -
1) Ensure remote access is disabled in your modem/gateway.
2) Change your login password on your Plusnet account AND set the modem ADSL authentication login password to match.
3) Change your wireless encryption password.
4) Change the password that you use to login to your modem gateway - so nobody else can alter the settings.

Re: Broadband usage when no router connected!

orbrey — Fri, 27 Apr 2012 09:09:05 GMT

Hi there,
I'm afraid I can't say why the usage is high (certainly not specifics, anyway) but I can give you an hourly breakdown for the Sunday and Monday - I'd be happy to arrange this for the times the router was off as well, to see if that sheds any light on the situation, but I'd need specific dates to get the information. If you could advise which dates were the worst I'll get that for you.
Anyway, Sunday 22nd:

Hour	Upload (MB)	Downloaded (MB)
0	0.0087	        0.0620
1	0.0052	        0.0278
2	0.0078	        0.0288
3	0.0052	        0.0061
4	0.0052	        0.0063
5	0.0053	        0.0057
6	0.0054	        0.0060
7	1.4531	        35.5325
8	2.0262	        15.4192
9	6.9096	        27.3734
10	14.2612	        636.9472
11	13.7384	        95.5223
12	15.3352	        101.9487
13	8.4896	        50.7664
14	35.2243	        155.8937
15	19.4491	        73.2387
16	9.4789	        32.8812
17	0.0194	        0.1235
18	0.0052	        0.0179
19	12.3764	        79.8225
20	15.9967	        117.8984
21	28.5650	        226.0045
22	11.1918	        92.1991
23	0.0256	        0.0095

And Monday 23rd:

Hour	Upload (MB)	Downloaded (MB)
0	7.1224	        48.0673
1	0.0052	        0.0181
2	0.0096	        0.0173
3	0.0052	        0.0054
4	0.0054	        0.0060
5	0.0052	        0.0059
6	0.2291	        0.1038
7	1.0147	        7.0002
8	3.4432	        11.6231
9	6.4610	        25.6375
10	17.7214	        137.8355
11	37.3073	        300.4016
12	31.6922	        264.6457
13	23.5898	        211.5962
14	28.6954	        187.6975
15	2.1545	        20.7172
16	5.8234	        20.5326
17	2.8052	        17.4662
18	2.6240	        21.6392
19	1.8328	        33.4030
20	7.3212	        18.4920
21	0.0052	        0.0061
22	0.0289	        0.0132
23	0.0314	        0.0121

We're also showing a connection from you over those days as well:
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13355176308017.png" />
Hope that helps to narrow things down, if there's anything else that will help please let us know.

Re: Broadband usage when no router connected!

Surfer — Fri, 27 Apr 2012 10:20:31 GMT

Thanks for the breakdown. I will be monitoring usage over the next few weeks to see any further blips occur. It would be handy if customers could access a hourly breakdown.