https://community.plus.net/t5/Plusnet-Feedback/Great-service/m-p/893929#M32513 Thanks very much for the positive feedback about your experience, we'd really appreciate it if you could fill out the faults survey you should have been pointed to (unless you already have). <BR />Sorry for the late reply by the way! <BR />Adam Tue, 12 Jun 2012 10:39:58 GMT adamwalker 2012-06-12T10:39:58Z https://community.plus.net/t5/Plusnet-Feedback/Great-service/m-p/893928#M32512 A quick note to say thanks for the swift and effective fault resolution this week.&nbsp; First time I've had to use it in 5 years - fault reported on Tuesday, contacted on Weds to arrange an engineer appointment, engineer came on Thursday and all seems to be fixed now.&nbsp; <BR />Thanks guys.&nbsp; It's what I expect from Plusnet, but it's far from the norm across braodband providers, so you deserve the recognition. Fri, 08 Jun 2012 12:44:58 GMT https://community.plus.net/t5/Plusnet-Feedback/Great-service/m-p/893928#M32512 craigyoung 2012-06-08T12:44:58Z https://community.plus.net/t5/Plusnet-Feedback/Great-service/m-p/893929#M32513 Thanks very much for the positive feedback about your experience, we'd really appreciate it if you could fill out the faults survey you should have been pointed to (unless you already have). <BR />Sorry for the late reply by the way! <BR />Adam Tue, 12 Jun 2012 10:39:58 GMT https://community.plus.net/t5/Plusnet-Feedback/Great-service/m-p/893929#M32513 adamwalker 2012-06-12T10:39:58Z