https://community.plus.net/t5/Plusnet-Feedback/plusnet-service-standards/m-p/893901#M32509 As explained prior, following internet being down for hours, and no contact no on pnet lit, mistakenly rang direct enquires, lst time in years, knowing it expensive at £l enq, as l thought, then it taking the pnet rep 29min to instruct various way to get back on internet, my bill was 34pound for that one call, 67 in total.&nbsp; Spoke to pnet who direct me to bt as their responsability, speak to bt they say pnets responsability, both on more than one occassion, l guess one or both will have recorded message and could tell me if l rang the number or they put me through, or adviced me the cost of such, coming as a complete shock.&nbsp; All in all pnet in one way or another, be it penalties for gb overuse, uprgrading, have turned out to be very expensive for me, far more than sky or virgin used sky lyr, virgin 4yr, the advertised economy has not been so for me, and for a service with more disconnections and much slower, increased stress with it, l do read of those who think it wonderful, truly economical with good service, l wonder, for me its saturation ads, emphasis saving,<BR />but find as a light user l still went over the allegedly asequate gb allowance, financial penalties, need to upgrade, extra cost, now at sky and virgin prices for poorer service, huge mistake changing to plusnet, then its the sting with the excessive cancellation charges, 40pound for rubbish router, might add sky leave their router, box and dish, and no charge, as with virgin, but its what pnet need to do to try and keep customers. l will end my much repeated monologue about how rubbish my experience with pnet been, more than enough.<BR />My Account <BR />View Transactions<BR />Check on your recent payments - click on individual transactions for more details.<BR />Invoice Value Balance Invoice Date Status Description<BR /> 32826524 £63.65 £0.00 06/04/2012 Fully Paid Scheduled Payments<BR /> 32219645 £27.12 £0.00 06/03/2012 Fully Paid Scheduled Payments<BR /> 31619642 £26.17 £0.00 06/02/2012 Fully Paid Scheduled Payments<BR /> 31028846 £26.62 £0.00 06/01/2012 Fully Paid Scheduled Payments<BR /> 30953771 £-15.00 £0.00 03/01/2012 Credit Note Account Credit Note<BR /> 30432760 £33.35 £0.00 06/12/2011 Part-Paid Scheduled Payments<BR /> 30048666 £-8.55 £0.00 17/11/2011 Credit Note Account Credit Note<BR /> 29847352 £46.87 £0.00 06/11/2011 Part-Paid Scheduled Payments<BR /> 29498002 £-5.00 £0.00 18/10/2011 Credit Note Account Credit Note<BR /> 29263735 £12.98 £0.00 07/10/2011 Part-Paid Scheduled Payments<BR /> 28983025 £8.23 £0.00 22/09/2011 Fully Paid Initial Charge<BR /> Tue, 17 Apr 2012 20:40:45 GMT twitchy14 2012-04-17T20:40:45Z https://community.plus.net/t5/Plusnet-Feedback/plusnet-service-standards/m-p/893901#M32509 As explained prior, following internet being down for hours, and no contact no on pnet lit, mistakenly rang direct enquires, lst time in years, knowing it expensive at £l enq, as l thought, then it taking the pnet rep 29min to instruct various way to get back on internet, my bill was 34pound for that one call, 67 in total.&nbsp; Spoke to pnet who direct me to bt as their responsability, speak to bt they say pnets responsability, both on more than one occassion, l guess one or both will have recorded message and could tell me if l rang the number or they put me through, or adviced me the cost of such, coming as a complete shock.&nbsp; All in all pnet in one way or another, be it penalties for gb overuse, uprgrading, have turned out to be very expensive for me, far more than sky or virgin used sky lyr, virgin 4yr, the advertised economy has not been so for me, and for a service with more disconnections and much slower, increased stress with it, l do read of those who think it wonderful, truly economical with good service, l wonder, for me its saturation ads, emphasis saving,<BR />but find as a light user l still went over the allegedly asequate gb allowance, financial penalties, need to upgrade, extra cost, now at sky and virgin prices for poorer service, huge mistake changing to plusnet, then its the sting with the excessive cancellation charges, 40pound for rubbish router, might add sky leave their router, box and dish, and no charge, as with virgin, but its what pnet need to do to try and keep customers. l will end my much repeated monologue about how rubbish my experience with pnet been, more than enough.<BR />My Account <BR />View Transactions<BR />Check on your recent payments - click on individual transactions for more details.<BR />Invoice Value Balance Invoice Date Status Description<BR /> 32826524 £63.65 £0.00 06/04/2012 Fully Paid Scheduled Payments<BR /> 32219645 £27.12 £0.00 06/03/2012 Fully Paid Scheduled Payments<BR /> 31619642 £26.17 £0.00 06/02/2012 Fully Paid Scheduled Payments<BR /> 31028846 £26.62 £0.00 06/01/2012 Fully Paid Scheduled Payments<BR /> 30953771 £-15.00 £0.00 03/01/2012 Credit Note Account Credit Note<BR /> 30432760 £33.35 £0.00 06/12/2011 Part-Paid Scheduled Payments<BR /> 30048666 £-8.55 £0.00 17/11/2011 Credit Note Account Credit Note<BR /> 29847352 £46.87 £0.00 06/11/2011 Part-Paid Scheduled Payments<BR /> 29498002 £-5.00 £0.00 18/10/2011 Credit Note Account Credit Note<BR /> 29263735 £12.98 £0.00 07/10/2011 Part-Paid Scheduled Payments<BR /> 28983025 £8.23 £0.00 22/09/2011 Fully Paid Initial Charge<BR /> Tue, 17 Apr 2012 20:40:45 GMT https://community.plus.net/t5/Plusnet-Feedback/plusnet-service-standards/m-p/893901#M32509 twitchy14 2012-04-17T20:40:45Z https://community.plus.net/t5/Plusnet-Feedback/plusnet-service-standards/m-p/893902#M32510 Refers to this previous thread <A href="http://community.plus.net/forum/index.php/topic,103858.0.html" target="_blank">http://community.plus.net/forum/index.php/topic,103858.0.html</A> for more background Tue, 17 Apr 2012 20:48:33 GMT https://community.plus.net/t5/Plusnet-Feedback/plusnet-service-standards/m-p/893902#M32510 Oldjim 2012-04-17T20:48:33Z https://community.plus.net/t5/Plusnet-Feedback/plusnet-service-standards/m-p/893903#M32511 Hi twitchy14,<BR />Is there anything that wasn't answered in the other thread I can help you with?<BR />Jojo Wed, 18 Apr 2012 16:16:50 GMT https://community.plus.net/t5/Plusnet-Feedback/plusnet-service-standards/m-p/893903#M32511 jojopillo 2012-04-18T16:16:50Z