https://community.plus.net/t5/Plusnet-Feedback/Great-Service-and-speedy-response/m-p/891416#M32327 I would just like to say thank you to the staff for efficiency, politeness and quick resolution of a problem.<BR />To cut a long story short, in the village where I live, the telephone cable to the exchange was stolen, 5 days to put right. two days later they stole the cable again, which coincided wiht a series of power cuts because of the snow in North Yorkshire. <BR />Consequently the speed dropped to 250 kbps, almost unusable. Gave it four days to resolve, no increase.<BR />Phoned Plusnet on day 5 about 9.40 a.m., I hope the member of staff can recognize himself, friendly young man, courteous and helpful,&nbsp; he ran some tests, checked things, gave some advice and said the speed would boost by 1mgb in ten&nbsp; minutes, and it did, and has gone up again. Phone call was answered in 2 minutes.<BR />So, a minor problem but resolved with a highly satisfied customer Thu, 12 Apr 2012 12:17:15 GMT GWH 2012-04-12T12:17:15Z https://community.plus.net/t5/Plusnet-Feedback/Great-Service-and-speedy-response/m-p/891416#M32327 I would just like to say thank you to the staff for efficiency, politeness and quick resolution of a problem.<BR />To cut a long story short, in the village where I live, the telephone cable to the exchange was stolen, 5 days to put right. two days later they stole the cable again, which coincided wiht a series of power cuts because of the snow in North Yorkshire. <BR />Consequently the speed dropped to 250 kbps, almost unusable. Gave it four days to resolve, no increase.<BR />Phoned Plusnet on day 5 about 9.40 a.m., I hope the member of staff can recognize himself, friendly young man, courteous and helpful,&nbsp; he ran some tests, checked things, gave some advice and said the speed would boost by 1mgb in ten&nbsp; minutes, and it did, and has gone up again. Phone call was answered in 2 minutes.<BR />So, a minor problem but resolved with a highly satisfied customer Thu, 12 Apr 2012 12:17:15 GMT https://community.plus.net/t5/Plusnet-Feedback/Great-Service-and-speedy-response/m-p/891416#M32327 GWH 2012-04-12T12:17:15Z https://community.plus.net/t5/Plusnet-Feedback/Great-Service-and-speedy-response/m-p/891417#M32328 Hi GWH,<BR />Thanks very much for that feedback, I'll make sure it's passed on to the agent concerned. Glad we managed to impress and to get things sorted for you <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Thu, 12 Apr 2012 15:56:52 GMT https://community.plus.net/t5/Plusnet-Feedback/Great-Service-and-speedy-response/m-p/891417#M32328 orbrey 2012-04-12T15:56:52Z