topic Re: Mail Has gone pear shaped today in Plusnet Feedback

Mail Has gone pear shaped today

johnbkeith — Tue, 10 Apr 2012 16:37:06 GMT

Suddenly today (without warning from Plusnet) I have difficulty logging into mail. When I eventually get there I find a whole new setup. I find I can only get the first 40 of my addresses (out 0f 180), and I have to individually delete each e-mail instead of nominating many on a page to get rid of.
All VERY ANNOYING. As a paying customer (with two seperate broadband accounts going back some years) I feel angry and adnadoned. Whoever is responsible for this chaos needs firing.
John Keith CUSTOMER X 2

Re: Mail Has gone pear shaped today

w23 — Tue, 10 Apr 2012 16:40:11 GMT

Please see http://community.plus.net/forum/index.php/topic,103920.0.html and http://community.plus.net/forum/index.php/topic,103825.0.html

Re: Mail Has gone pear shaped today

quisquis01 — Tue, 10 Apr 2012 16:49:53 GMT

Why is it that whenever anything is working fine some ****ing **** has to **** about with it?

Re: Mail Has gone pear shaped today

Strat — Tue, 10 Apr 2012 16:51:46 GMT

Moderators Note
Superfluous poll removed.

Re: Mail Has gone pear shaped today

bobpullen — Tue, 10 Apr 2012 17:00:13 GMT

Guys, sorry about the problems today, all should be well now.
John, you *can* select multiple emails. Hold down the control key on your keyboard and then left click each email you want to delete to highlight it. Once highlighted press the delete key on your keyboard or right-click the selection and left-click on delete. It works much more like a standalone email client in this respect when compared to the old platform (which is still available by the way, just use the 'basic webmail' link on the login screen).
We've been trialling the new platform for months and we've hardly kept it a secret. In fact we opened up access to everybody back in December. We also announced that we'd be making this switch before the weekend on our Service Status pages. I'm guessing you missed these announcements so it might be worth you checking some of the links in my signature for information regarding our latest developments/maintenance/service affecting issues etc.
Regarding your address book entry problem, have a read of the third announcement I put out today regarding the issues we encountered following this morning's work.
Hope that helps.

Re: Mail Has gone pear shaped today

elkieluca — Tue, 10 Apr 2012 18:16:36 GMT

I love it, it works just like Thunderbird so I find it simple.

Re: Mail Has gone pear shaped today

Anotherone — Tue, 10 Apr 2012 19:55:52 GMT

@johnbkeith
Try logging into the Squirrelmail webmail via the "Basic Webmail" button on the new login page or use https://webmail.plus.net/squirrelmail and see if your full list is still there. It would be useful if you can post back and confirm.
Also see http://community.plus.net/forum/index.php/topic,103920.0.html

Re: Mail Has gone pear shaped today

paulac123 — Wed, 11 Apr 2012 08:52:01 GMT

I agree with you john it is underhand and not what I signed up for.
Where is the option to 'move' e mails to save, what will happen to my saved 'e mails' that I need for reference, why do I have to login every time, there is no 'save log in ' option, it is pants,I can't even read the small print properly.
I will never recommend this company to anyone in the future.
Disgusted Customer!

Re: Mail Has gone pear shaped today

jelv — Wed, 11 Apr 2012 08:57:51 GMT

Quote from: paulac123
Where is the option to 'move' e mails to save,

Right click the message and select "Move to..."

Re: Mail Has gone pear shaped today

bobpullen — Wed, 11 Apr 2012 10:49:11 GMT

Quote from: paulac123
Where is the option to 'move' e mails to save, what will happen to my saved 'e mails' that I need for reference, why do I have to login every time, there is no 'save log in ' option, it is pants,I can't even read the small print properly.

Hi there, sorry to hear you don't like it . Given some of your complaints I'm guessing your the same person whom I've just replied to over on the MSE forums. Have a read of my reply there. The only thing I didn't address in that post was the ability to save your login details. This is something we're looking into and is being discussed in a number of other threads including this one.

Re: Mail Has gone pear shaped today

alanf — Wed, 11 Apr 2012 14:47:53 GMT

Quote from: paulac123
Where is the option to 'move' e mails to save, ...

Further to jelv's suggestion it is also possible to click and drag.

Re: Mail Has gone pear shaped today

shaimoss — Thu, 12 Apr 2012 07:46:23 GMT

Hi,
just getting used to the new email set up - but it is infuriating having to fully log on every single time
is there not anyway of saving username / password e.t.c
regards
Shaun

Re: Mail Has gone pear shaped today

Anotherone — Thu, 12 Apr 2012 10:14:54 GMT

See http://community.plus.net/forum/index.php/topic,100755.0.html

Re: Mail Has gone pear shaped today

tomplf — Thu, 12 Apr 2012 20:09:09 GMT

Have to agree with all those who have real lives and do not spend hours scouring the latent announcements that the "geeks" send out. This new email format is rubbish. I can not tell you the anguish suffered in just getting entry never mind the inability to delete multiple emails and where oh where are the simple to follow directions? Plusnet I appreciate improvements but this is not one of them. PLEASE think again.

Re: Mail Has gone pear shaped today

mikeyd — Thu, 12 Apr 2012 21:21:52 GMT

Tomplf: I've been using the new webmail for a while now and I think it's a vast improvement compared to the old one.
I just tried logging in to the old one at https://webmail.plus.net/squirrelmail and it still worked for me. Are you not able to access it?

Re: Mail Has gone pear shaped today

jelv — Thu, 12 Apr 2012 21:36:13 GMT

@tomplf
I'm guessing you didn't try the standard windows technique of holding down shift or Ctrl while you select multiple rows!

Re: Mail Has gone pear shaped today

Strix — Fri, 20 Apr 2012 17:43:38 GMT

Quote from: Bob
We've been trialling the new platform for months and we've hardly kept it a secret. In fact we opened up access to everybody back in December. We also announced that we'd be making this switch before the weekend on our Service Status pages. I'm guessing you missed these announcements so it might be worth you checking some of the links in my signature for information regarding our latest developments/maintenance/service affecting issues etc.

I was cross when I arrived here, but now I'm fuming
Why weren't we emailed notification? I read my emails, I don't read Plusnet's website as a hobby
Another user has raised the issue of missing contacts from the address book...
... I'd like to know why the heck all my emails haven't made it to the new system
It's a relief to know I can access old emails on the old system, but why the heck aren't they visible on the new system?
I have emails stored that are part of litigious circumstances, so it's incredibly inconvenient them not being easily accessible

BTW - I agree with the issue of not being able to delete 15 emails or so by clicking 'mark all' on one page - I've been using the ctrl key method, but it's tedious by comparison

Re: Mail Has gone pear shaped today

jelv — Fri, 20 Apr 2012 17:47:50 GMT

Quote from: Strix
Why weren't we emailed notification?

We were - or at least everybody who has subscribed to receive email notifications of service status postings was.
http://usertools.plus.net/status/email.php
or you could subscribe to the RSS feed
http://usertools.plus.net/status/

Re: Mail Has gone pear shaped today

Strix — Fri, 20 Apr 2012 17:52:14 GMT

Quote from: jelv
Quote from: Strix
Why weren't we emailed notification?

We were - or at least everybody who has subscribed to receive email notifications of service status postings was.
http://usertools.plus.net/status/email.php
or you could subscribe to the RSS feed
http://usertools.plus.net/status/

It's hardly 'service status' news though, is it? :mad: The only time I've ever had to bother with 'service status' has been for outages - so why would I want to be emailed about those?

Re: Mail Has gone pear shaped today

RPMozley — Fri, 20 Apr 2012 19:05:42 GMT

Quote from: Strix
BTW - I agree with the issue of not being able to delete 15 emails or so by clicking 'mark all' on one page - I've been using the ctrl key method, but it's tedious by comparison

There are options to select all or toggle selected, see the star/half icons at the bottom of the email list. Also selecting one and then shift clicking will select all in between.