topic Re: "Hardware dispatch pending" - how long does that go on for? in Plusnet Feedback

"Hardware dispatch pending" - how long does that go on for?

creamola — Thu, 24 May 2012 22:49:18 GMT

Switched to Plusnet Extra on 17/5 and paid the £4.99 postage for the router - which hasn't arrived and still shows dispatch pending. How long does that normally go on for?
Thanks,
Creamola.

Re: "Hardware dispatch pending" - how long does that go on for?

dvorak — Thu, 24 May 2012 22:54:20 GMT

Normally despatched a few days before you're due to go live.

Re: "Hardware dispatch pending" - how long does that go on for?

VileReynard — Thu, 24 May 2012 23:19:38 GMT

Why?
I've had an order open for 10 days, but still no router sent to get lost in the post.
I know it's not due to go live for about another 10 days...
but how long does it take to put a router in a box and give it to the postman?

Re: "Hardware dispatch pending" - how long does that go on for?

dvorak — Thu, 24 May 2012 23:23:47 GMT

i believe they like to do it just in time, as to why not got a clue.

Re: "Hardware dispatch pending" - how long does that go on for?

creamola — Fri, 25 May 2012 00:03:16 GMT

Quote from: dvorak
Normally despatched a few days before you're due to go live.

I went live on 18/5.

Re: "Hardware dispatch pending" - how long does that go on for?

dvorak — Fri, 25 May 2012 00:05:04 GMT

something very amis then, have you rung or raised a ticket?

Re: "Hardware dispatch pending" - how long does that go on for?

Pettitto — Fri, 25 May 2012 02:14:44 GMT

Quote from: creamola
Quote from: dvorak
Normally despatched a few days before you're due to go live.

I went live on 18/5.

Hi creamola,
Sorry about this. I have just taken a look for you, I can see the router had not been posted. I've got that pushed along for you now, that should be with you very shortly.

Re: "Hardware dispatch pending" - how long does that go on for?

VileReynard — Fri, 25 May 2012 02:18:15 GMT

I rest my case.

Re: "Hardware dispatch pending" - how long does that go on for?

creamola — Fri, 25 May 2012 06:22:48 GMT

Quote

Hi creamola,
Sorry about this. I have just taken a look for you, I can see the router had not been posted. I've got that pushed along for you now, that should be with you very shortly.

Chris,
A big thanks for this - really appreciated and demonstrates the quality of PlusNet responsiveness when something goes wrong.
Creamola

Re: "Hardware dispatch pending" - how long does that go on for?

adamwalker — Fri, 25 May 2012 11:43:12 GMT

Thanks,
I'll pass your thanks on to Chris.

Re: "Hardware dispatch pending" - how long does that go on for?

VileReynard — Fri, 25 May 2012 11:57:00 GMT

Mine arrived today - but I raised a ticket on this issue about 3 days ago.