https://community.plus.net/t5/Plusnet-Feedback/Well-done/m-p/887292#M32114 ..... PlusNet for getting our phone fault sorted so promptly.<BR />Sunday late morning we lost our dialling tone after a call that never got through (we know who was ringing now and they had left a 1571 message). Broadband was OK but we could neither make nor take phone calls.<BR />We were out from the rest of Sunday till late Monday afternoon but were kept up-to-date via text messages. BT had found there was a fault on the line (which we knew anyway as we'd done our own tests by trying different phones in the test socket) and were investigating.<BR />Then this morning, much to our surprise, a BT engineer rang to say he'd be arriving in 10 minutes to do tests, which he did and found the location of the fault and eventually swapped the 'broken' line with a spare line to our house, with the help of another BT man with a hoist on his van. Quite what would have happened if there hadn't been a spare line I'm not sure as the trees next door prevented him repairing the 'broken' wire.<BR />So, we were only without phone acess for just over 2 days and broadband for a few hours while the BT test equipment was plugged into the socket Tue, 22 May 2012 16:00:38 GMT Mad_Moggies 2012-05-22T16:00:38Z https://community.plus.net/t5/Plusnet-Feedback/Well-done/m-p/887292#M32114 ..... PlusNet for getting our phone fault sorted so promptly.<BR />Sunday late morning we lost our dialling tone after a call that never got through (we know who was ringing now and they had left a 1571 message). Broadband was OK but we could neither make nor take phone calls.<BR />We were out from the rest of Sunday till late Monday afternoon but were kept up-to-date via text messages. BT had found there was a fault on the line (which we knew anyway as we'd done our own tests by trying different phones in the test socket) and were investigating.<BR />Then this morning, much to our surprise, a BT engineer rang to say he'd be arriving in 10 minutes to do tests, which he did and found the location of the fault and eventually swapped the 'broken' line with a spare line to our house, with the help of another BT man with a hoist on his van. Quite what would have happened if there hadn't been a spare line I'm not sure as the trees next door prevented him repairing the 'broken' wire.<BR />So, we were only without phone acess for just over 2 days and broadband for a few hours while the BT test equipment was plugged into the socket Tue, 22 May 2012 16:00:38 GMT https://community.plus.net/t5/Plusnet-Feedback/Well-done/m-p/887292#M32114 Mad_Moggies 2012-05-22T16:00:38Z https://community.plus.net/t5/Plusnet-Feedback/Well-done/m-p/887293#M32115 Thanks for the feedback <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Tue, 22 May 2012 16:03:27 GMT https://community.plus.net/t5/Plusnet-Feedback/Well-done/m-p/887293#M32115 jojopillo 2012-05-22T16:03:27Z