topic Re: Broadband speed in Plusnet Feedback

Broadband speed

norfolkcrystal — Thu, 17 May 2012 07:31:02 GMT

I have been with Plusnet for my broadband now for one month,
Before that I was with B.T.
Why is it with Plusnet even at the best time of day 4am to 7am.
The broadband speed is less than half what I was getting with B.T.
Yes the line is supposed to be at 17 to 21 mg or gig what ever it is,
but I get less than 7 coming down the line to me.
B.T. at these times of days were at 14 to 16.
Once my year contract is up I am off back to B.T.
Something is very strange as Plusnet is owned by B.T.

Re: Broadband speed

Anotherone — Thu, 17 May 2012 08:43:23 GMT

Check the BT IP profile from the BT speedtest (Diagnostic) and your Current Line speed (login required), they should match.
If they don't match post in this thread

Re: Broadband speed

jojopillo — Thu, 17 May 2012 10:33:53 GMT

HI norfolkcrystal,
I've just ran some tests on your line and I can't see anything obvious that would cause the speed to be low. Your profile is currently 18100 so you should be getting something near that. Could you run a BT Speed test as this will then appear on our diagnostics tool.
Jojo