https://community.plus.net/t5/Plusnet-Feedback/Plusnet-Service-Excellant/m-p/883511#M31735 Welcome to plusnet and to the plusnet forums!<BR />I have now been a plusnet customer for over 3 years and I can honestly say that my experience has been the same as yours throughout.&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@DD2C576E9659EC19DB321D3F15B5069C/images/emoticons/grin.gif" alt="Grin" title="Grin" /> Mon, 14 May 2012 20:32:52 GMT grudkin 2012-05-14T20:32:52Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-Service-Excellant/m-p/883510#M31734 I joined Plusnet in the previous two weeks, after only been connected I established that my exchange had upgraded to ADSL2+. I contacted Plusnet who arranged for this upgrade which occurred just under two weeks later. I synced at over 18000 with a IP profile 0f over 16 Mbps. My Plusnet profile was not altered so a quick call and 10 minutes later I was downloading at over 15 Mbps. I cannot fault the excellent customer service it really is quite refreshing.<BR />Thanks<BR />Paul Whitehead Mon, 14 May 2012 19:41:28 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-Service-Excellant/m-p/883510#M31734 whitby2011 2012-05-14T19:41:28Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-Service-Excellant/m-p/883511#M31735 Welcome to plusnet and to the plusnet forums!<BR />I have now been a plusnet customer for over 3 years and I can honestly say that my experience has been the same as yours throughout.&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@DD2C576E9659EC19DB321D3F15B5069C/images/emoticons/grin.gif" alt="Grin" title="Grin" /> Mon, 14 May 2012 20:32:52 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-Service-Excellant/m-p/883511#M31735 grudkin 2012-05-14T20:32:52Z