topic Re: Late status information in Plusnet Feedback

Late status information

theoule — Sat, 12 May 2012 10:08:49 GMT

According to Status
"12/05/2012 @ 09:30
We have been made aware of a problem a 08:06am this morning which affected all 20CN and 21CN lines that are routed through Manchester.
This will affect customers across the UK and is not local to the Manchester region."
Why did it take so long for you to notice and post a status notice?
I was checking my router and system for faults because there was no status announcement until over an hour after the outage.
Surely you have systems in place to spot faults like this?

Re: Late status information

Townman — Sat, 12 May 2012 12:02:11 GMT

Service appears to have been restored @12:50 - at least I'm back on air!

Re: Late status information

adamwalker — Mon, 14 May 2012 10:43:19 GMT

Quote
Why did it take so long for you to notice and post a status notice?
I was checking my router and system for faults because there was no status announcement until over an hour after the outage.
Surely you have systems in place to spot faults like this?

Hi there, yes we do have procedures in place to monitor for these so we can update service status quickly. Admittedly this one was there for nearly an hour and a half before it was picked up. We've passed feedback on about this as we do need to be as agile as possible when dealing with these.
Adam.