topic line rental saver - not possible to order? in Plusnet Feedback

line rental saver - not possible to order?

jheenan — Wed, 09 May 2012 16:36:36 GMT

Hi,
I've been trying to sign up for plus's line rental saver for 3-4 weeks (can't remember exactly).
It always end up at https://portal.plus.net/apps/linerental/saver/register, which says:

Quote
Error
Sorry, An error occurred whilst processing your request.
The error has been recorded and our website team will investigate. Please try again later.

I ask support via a ticket 2 weeks ago and just got "Unfortunately we are aware of this problem and are currently working on finding a solution.".
I'm not really sure plus.net should still be featuring a product on their website if they've not been able to take orders for it for a month or more?
Joseph

Re: line rental saver - not possible to order?

jojopillo — Thu, 10 May 2012 10:28:28 GMT

Hi JosephH,
When was the last time you tried? That should be resolved now. If you go into your phone panel you'll see an add for Line Rental Saver on the right. Let me know how you get on
Jojo

Re: line rental saver - not possible to order?

jheenan — Thu, 10 May 2012 10:39:51 GMT

Hi Jojo,
Thanks for the answer!
I last tried a few minutes ago and it still failed.
https://portal.plus.net/addons/line-rental-saver/ contains the link labelled 'member centre' which takes me to https://portal.plus.net/rentalsaver which then shows the page with the error. I tried reloading all the pages along the way in case somewhere was cached and still got the same result.
If I go the route you suggest from the phone panel, that does work and I believe I've successfully signed up. So I guess there's just a bad link somewhere
Thanks
Joseph

Re: line rental saver - not possible to order?

jojopillo — Thu, 10 May 2012 10:50:32 GMT

Thanks Joseph. I'll look into that

Re: line rental saver - not possible to order?

jheenan — Thu, 10 May 2012 10:53:44 GMT

Great, thanks Jojo! Also I never thanked you for sorting out my FTTC upstream after the house move, that was impressively efficient

Re: line rental saver - not possible to order?

Pettitto — Thu, 10 May 2012 11:43:27 GMT

This one should work: https://portal.plus.net/apps/linerental/saver/portal