topic Re: Problem Archive not updating? in Plusnet Feedback

Problem Archive not updating?

Simon_M — Mon, 12 Mar 2012 09:49:06 GMT

According the the Problem Archive page, there have been no priority problems fixed since July last year. Given that there are no open priority problems, that sounds like a remarkable run of stability for the team.
Or the other possibility is that the page is not being updated.
Maybe there is an open problem on this problem, but it's not a priority problem?
http://www.plus.net/support/service/problems/archive.php

Re: Problem Archive not updating?

Chris — Mon, 12 Mar 2012 09:54:18 GMT

We do still have priority problems in the business, unfortunately recently we've just not been as good at updating them on the website. I'm going to have a catch-up with the team about this and see how we get this back as a regular update.

Re: Problem Archive not updating?

Simon_M — Mon, 12 Mar 2012 10:08:21 GMT

Thanks Chris.
While you're there, is there any way these days for the end user to view details of problems?
Apparently, I'm affected by problem 69949, which is why I can't see anything on VMBU, but I have no information on what the problem is, nor on any proposals to fix it.

Re: Problem Archive not updating?

Chris — Mon, 12 Mar 2012 10:12:20 GMT

You can't see the details of the problem unless it's published, the missing data on VMBU is something we're looking at (although it's a different problem ID).