https://community.plus.net/t5/Plusnet-Feedback/Thankyou-PN/m-p/874561#M31407 Welcome to the Forum Mon, 05 Mar 2012 18:10:53 GMT pierre_pierre 2012-03-05T18:10:53Z https://community.plus.net/t5/Plusnet-Feedback/Thankyou-PN/m-p/874560#M31406 Well - nearly got my first month in, so I thought I'd say thankyou for an almost trouble-free transfer of both BB &amp; phone.<BR />The little hitches (one each with each service) were sorted out with a quick &amp; efficient phone call where the CS I spoke to actually listened to and answered my query rather than reading from a script as would have been the case&nbsp; (with my previous broadband supplier) and everything went smoothly afterwards.<BR />Having 'lurked' for a while, I'm impressed with the support both on the forum&nbsp; and in the Members Centre/Help &amp; Support pages - if my previous ISP had had such a good set up, I might even have accepted their carrot &amp; stayed with them, but having called them - once - I just couldn't risk it. I'm no IT expert, but the 'advice' they gave me on that occasion was so way off, I went away and solved the problem myself. <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@0FA1396AC0773F33E2DC472BB4F75D3C/images/emoticons/wink.gif" alt="Wink" title="Wink" /><BR />Thanks again, PN.<BR />Now I'm off to ask a couple of questions in Broadband and Routers.&nbsp; Mon, 05 Mar 2012 17:46:48 GMT https://community.plus.net/t5/Plusnet-Feedback/Thankyou-PN/m-p/874560#M31406 jab1 2012-03-05T17:46:48Z https://community.plus.net/t5/Plusnet-Feedback/Thankyou-PN/m-p/874561#M31407 Welcome to the Forum Mon, 05 Mar 2012 18:10:53 GMT https://community.plus.net/t5/Plusnet-Feedback/Thankyou-PN/m-p/874561#M31407 pierre_pierre 2012-03-05T18:10:53Z