topic Re: Options for 60Gb + per month in Plusnet Feedback

Options for 60Gb + per month

JOC — Fri, 20 Jan 2012 10:25:37 GMT

Looking for advice please. Ive posted to another thread - (Any possibility of a product comparable to Business Option 3, for consumers?) but no replies so am starting a new topic.
My family now get through way more than 60Gb per month and I am looking for a better option than paying £5 per 5GB. I'm on Plus net Extra Pro.
As I regulalrly work from home I am considering Business Option 3 which is uncapped, but has speed restrictions in place. Unfortunately I am anable to reconcile the reproted usage categories to the speed restriction categories, so don't know if doing thsi would cause problems in the evenings. For info my typical usage breakdown is:
Web 47%
Email 0%
Broadband phonecalls 3%
Gaming 2%
Streaming 19%
PlusNet FTP 0%
Peer-to-peer 2%
Usenet 1%
FTP (non PlusNet) 0%
Other 19%
The other option is perhaps to pay for a 2nd phone line and get a second adsl account on that?
The ideal option Plus Net - would be for a premium consumer product with higher download capcity. Like many others, I would be 'happy' to pay slightly more for such a service.
Ideas welcomed ? Thanks.

Re: Options for 60Gb + per month

Gus — Fri, 20 Jan 2012 10:41:53 GMT

From recent threads the Unlimited package is still available if you have a good enough reason for it at a higher cost, a market one exchange it is £25.42 and on market 1and 2 £21.34. It also has speed caps in place. To see the full speed caps via the Product Comparison tool http://usergroup.plus.net/prodcomp2.php

Re: Options for 60Gb + per month

gofaster — Fri, 20 Jan 2012 12:27:37 GMT

Can you get Fibre?
Fibre Extra will give 120GB/month

Re: Options for 60Gb + per month

ChrisL — Fri, 20 Jan 2012 16:04:09 GMT

We don't know what may be coming in the annual product refresh (due in April I think?), but with Netflix, smartTVs, etc, etc, I'd expect Plusnet to try and do something to boost usage limits. Might be worth a 'wait-and-see' if you can do something temporary in the meantime?
Chris

Re: Options for 60Gb + per month

orbrey — Fri, 20 Jan 2012 17:09:48 GMT

Hi JOC,
I'm afraid all I can suggest is calling our customer options team on the standard support number (08004320200) and see what they can do for you as we don't offer any accounts with larger usage than 60GB.
Hope they're able to help.

Re: Options for 60Gb + per month

JOC — Fri, 20 Jan 2012 21:01:57 GMT

Thanks for the replies.
i cant get fibre, so that option wont work.
I'll try customer support.

Re: Options for 60Gb + per month

w23 — Fri, 20 Jan 2012 22:35:12 GMT

Please note,to get the best offers you specifically need to speak to customer options, that pretty much means calling in business hours on weekdays, hopefully they can offer something to suit your needs.

Re: Options for 60Gb + per month

JOC — Sat, 21 Jan 2012 12:39:51 GMT

Thanks for clarifying.

Re: Options for 60Gb + per month

orbrey — Mon, 23 Jan 2012 15:34:37 GMT

Hope they're able to help, and sorry that we couldn't do anything directly from the above.

Re: Options for 60Gb + per month

Labman — Mon, 23 Jan 2012 23:36:09 GMT

If he could get fibre the best thing todo would to deffonatly switch to virgin media, it probly works out about the same in cost but atleast u dont have a cap and they have proper usenet servers not like these fake plusnet txt only ones... to have access to a free usenet service is worth £10 a month on its own..

Re: Options for 60Gb + per month

Mark — Tue, 24 Jan 2012 08:23:31 GMT

@Labman
You've made a number of posts recently which indicate a level of dissat with the service you;re receiving.
Having checked your account I can see no open tickets or issues raised with us.
If you;ve got a problem or a concern, we cant fix it until you tell us about it.
Let us know whats wrong and we'll attempt to address. I'd suggest posting to a thread of your own with details rather than using another's thread.
M

Re: Options for 60Gb + per month

JOC — Tue, 24 Jan 2012 17:43:14 GMT

Thanks.
As I've said I cant get fibre so not much to go on there.