https://community.plus.net/t5/Plusnet-Feedback/My-21CN-regrade-disaster/m-p/873459#M31294 Can you stick to just one topic please! Fri, 02 Mar 2012 16:58:51 GMT jelv 2012-03-02T16:58:51Z https://community.plus.net/t5/Plusnet-Feedback/My-21CN-regrade-disaster/m-p/873458#M31293 Since Jan you guys (plusnet) have been attempting to regrade my line to 21CN. The first 3 attempts failed, something about BT cancelling the orders each time which was a little anoying but not the end of the world. However, this the 4th attempt has gone badly wrong - Internet connection was lost on monday the 27th Feb (solid DSL though). Since then my line speed has increased to ADSL2+ speeds which I can see from the router stats and i seem to be connected to some BT Domain which fires up a service error page whenever i try to use the internet. <BR />Dispite numerous telephone calls, engineer visits I still have no internet (<B>as off 9am today when i left for work</B> = 5 days now) and the emails/text messages have dried up. I dont really care who's fault this is Plusnet, BT or someone else I just want to have someone give me a sign that someone is making progress to get this fixed asap. I spoke to the faults team today who just replied i would receive an update (not a fix necessarily) within 72hrs, thats next Tuesday. Considering my options. Fri, 02 Mar 2012 13:46:29 GMT https://community.plus.net/t5/Plusnet-Feedback/My-21CN-regrade-disaster/m-p/873458#M31293 Nokk 2012-03-02T13:46:29Z https://community.plus.net/t5/Plusnet-Feedback/My-21CN-regrade-disaster/m-p/873459#M31294 Can you stick to just one topic please! Fri, 02 Mar 2012 16:58:51 GMT https://community.plus.net/t5/Plusnet-Feedback/My-21CN-regrade-disaster/m-p/873459#M31294 jelv 2012-03-02T16:58:51Z https://community.plus.net/t5/Plusnet-Feedback/My-21CN-regrade-disaster/m-p/873460#M31295 mod:note<BR />locked in favour of existing thread. Fri, 02 Mar 2012 17:14:10 GMT https://community.plus.net/t5/Plusnet-Feedback/My-21CN-regrade-disaster/m-p/873460#M31295 dvorak 2012-03-02T17:14:10Z