topic Re: Poll: Are you satisfied with the PlusNet Service ? in Plusnet Feedback

Poll: Are you satisfied with the PlusNet Service ?

Anonymous — Sun, 15 Jan 2012 15:18:08 GMT

The voting has been static for a while now, with the above results.

500,000+ subscribers to PlusNet.
Many subscribe to the Forums.
(17,723 at last count)
Average 128 per day
A few appear to be dissatisfied.
The vast majority appear to be satisfied.
Please enter your vote above.
Ignore the percentages, the number of votes are the accurate measure.

The Poll is anonymous, but feel free to expand your thoughts in this thread.

Re: Poll: Are you satisfied with the PlusNet Service ?

Strat — Sun, 15 Jan 2012 15:45:22 GMT

These polls usually come out highly in favour of a satisfied customer base......much to the disappointment of the very tiny minority who aren't.

Re: Poll: Are you satisfied with the PlusNet Service ?

drj — Sun, 15 Jan 2012 17:10:56 GMT

I've voted "Broadband YES" and "Broadband NO" since there wasn't an option to say fairly satisfied...

Re: Poll: Are you satisfied with the PlusNet Service ?

dvorak — Sun, 15 Jan 2012 18:36:03 GMT

mod:note
I have removed a series of posts within this thread which were bordering on both trolling and personal attacks.

Re: Poll: Are you satisfied with the PlusNet Service ?

drj — Sun, 15 Jan 2012 18:59:14 GMT

Why did you remove my comment regarding voting for both since I'm only fairly satisfied. What's the problem in that? Are you going to remove my votes too?
I am happy with the service but not with the speed or the inability to understand what I can do about it.

Re: Poll: Are you satisfied with the PlusNet Service ?

dvorak — Sun, 15 Jan 2012 19:02:05 GMT

drj - apologies, yours was in the middle of it all. now back in place

Re: Poll: Are you satisfied with the PlusNet Service ?

RyanGould — Sun, 15 Jan 2012 19:05:55 GMT

phone service = spot on
broadband = functions, below average speeds but it seems a solid stable connection.
my votes reflect this, i hope you use the results of this pole constructively.

Re: Poll: Are you satisfied with the PlusNet Service ?

Heloman — Sun, 15 Jan 2012 19:34:40 GMT

Quote from: PlusComUK
Maximum percentages per poll appear to be 50%, not 100%, if you vote twice.
Recommended, as it otherwise slews the graph.

As I don't use PlusNet phone service I couldn't vote on that, just broadband.
I fear asking two different questions in the same poll might lead to odd-looking results.

Re: Poll: Are you satisfied with the PlusNet Service ?

Anonymous — Sun, 15 Jan 2012 19:42:48 GMT

It's my first Poll, still learning, be gentle !
I think you have to ignore the graphs as a group of 4, and see them as two groups of 2.
Broadband only, or Phone only, relative horizontal bar lengths.
We're not comparing Broadband with Phone. ( Apples & Oranges.)

Re: Poll: Are you satisfied with the PlusNet Service ?

Luzern — Sun, 15 Jan 2012 20:22:18 GMT

Broadband Service YES	 33 (56.9%)
Broadband Service NO	 4 (6.9%)
Phone Service YES	 20 (34.5%)
Phone Service NO	 1 (1.7%)

If I am correct that the phone service is not available without broadband, then the satis/disatisfaction percentages are misleading .
In fact to date 89.2% users of the broadband service are satisfied, and 95.2% users of the phone service.
Could the poll be remodelled perhaps?

Re: Poll: Are you satisfied with the PlusNet Service ?

Anonymous — Sun, 15 Jan 2012 20:27:21 GMT

A user may be satisfied with their Phone service, and less satisfied with their Broadband service, or vice versa, whether they are bundled or not ?
The stats you quote will be useful after a period of time, being number of Satisfied users divided by total users of each respective Broadband or Phone service, of those that respond. (33/37 & 20/21 in the example shown above)
Best to ignore the (misleading) percentages created by the poll, and stick to actual number of votes.
But correct so far.

I'll calculate the actual satisfaction ratios on a frequent basis.
Which do people prefer, Pie Chart or Doughnut ?
(Or maybe even just a Pie, a Doughnut, and a mug of strong Yorkshire Tea ?)

Re: Poll: Are you satisfied with the PlusNet Service ?

christmas — Sun, 15 Jan 2012 22:48:54 GMT

Quote from: dvorak
Moderators Note.
.....removed a series of posts within this thread which were bordering on both trolling and personal attacks.

So they were not actually trolling or personal attacks, but removed.

How is querying if those who benefit from referrals are more likely to hang round this forum and therfore vote, in anyway trolling or a personal attack?

Re: Poll: Are you satisfied with the PlusNet Service ?

Anonymous — Mon, 16 Jan 2012 01:17:26 GMT

Did you see the offending posts ?
You needed to see them to appreciate just why they were removed.

Re: Poll: Are you satisfied with the PlusNet Service ?

christmas — Mon, 16 Jan 2012 09:05:02 GMT

Quote from: PlusComUK
You needed to see them to appreciate just why they were removed.

See them? I wrote one that was removed!!!
I don't appreciate a pefectly legit opinion being deleted because it was not on message and was neither trolling or a personal attack.
I'll let you get back to your poll.

Re: Poll: Are you satisfied with the PlusNet Service ?

Anonymous — Mon, 16 Jan 2012 09:44:09 GMT

Quote from: PlusComUK
Did you see the offending posts ?
You needed to see them to appreciate just why they were removed.

You missed a bit out !
The mods must have disagreed with you.

Re: Poll: Are you satisfied with the PlusNet Service ?

Anonymous — Tue, 17 Jan 2012 06:08:01 GMT

Interesting to see that the majority of the dissatisfied users registered their vote almost immediately.
Does this mean the very small minority inhabit these forums just to express dissatisfaction ?
And look for every opportunity to diss PN ?
Whereas there is a steady stream of satisfied voters. The vast majority.

Re: Poll: Are you satisfied with the PlusNet Service ?

Spider — Tue, 17 Jan 2012 07:10:50 GMT

I like the theory. For me, this poll gives the exact same results of any other poll I have seen on this forum. The actual number of people voting is a very small percentage of the actual customer base. Therefore in conclusion:
a) all the remaining customers are so extremely satisfied with their service they haven't got time to waste polling
or
b) all the remaining customers are so extremely dis-satisfied that they don't know about this poll because their connection is so lousy.
Take your pick.

Re: Poll: Are you satisfied with the PlusNet Service ?

Anonymous — Tue, 17 Jan 2012 07:16:06 GMT

c) A very small percentage of the actual customer base actually use this forum !
( Approx 3.5% ? )
Really interesting Forum stats ...
http://community.plus.net/forum/index.php?action=stats

Re: Poll: Are you satisfied with the PlusNet Service ?

christmas — Tue, 17 Jan 2012 16:54:44 GMT

Hello, is this the word you're looking for....clique?

Re: Poll: Are you satisfied with the PlusNet Service ?

IKnowNothing — Wed, 18 Jan 2012 10:55:50 GMT

All depends on your expectations and glass half full or half empty general attitude to life I think.
I accept that buying broadband isn't like buying a packet of fishfingers. It's an ever changing, finicky service of which your ISP in most cases is only one part, the other being the BT infrastructure and line management.
So, am I getting the broadband speed that was indicated when I signed up? At the moment, only right at the bottom end of the estimated range.
Has the service always allowed me to accomplish what I want? In the 2 months I've been a Plusnet customer, yes.
Is it faster and more reliable than my previous ISP? Yes.
Is it cheaper? Yes.
Was everything set up smoothly and on time? Yes.
Any Billing problems? No.
Am I satisfied? Yes.