topic Re: Awards in Plusnet Feedback

Awards

glloyd — Sun, 26 Feb 2012 10:49:45 GMT

PlusNet may get awards for many things but one thing they won't get an award for is the speed of their web site, in particulare the portal. Waiting for the pages to load is like watching paint dry. Goodness knows what it's run on but I've run web servers on old PC XT's many times faster. Come on PlusNet people have been complaining about this for years do something about it.

Re: Awards

Anonymous — Sun, 26 Feb 2012 13:15:13 GMT

I load at around one page per second, many pages !

Re: Awards

chandu — Sun, 26 Feb 2012 20:32:32 GMT

Quote from: glloyd
....but one thing they won't get an award for is the speed of their web site,......... Come on PlusNet people....

To some extent I agree with glloyd. I suffer from exactly same issue/s. However, in my case I have put it down to my line length and the maximum achieveable speed. I wonder if glloyd suffers from the same causes as mine i.e. how good is your line speed?
Chandu.

Re: Awards

dvorak — Sun, 26 Feb 2012 20:33:54 GMT

It can be slow and it isn't down to line speed for me

Re: Awards

Oldjim — Sun, 26 Feb 2012 21:04:18 GMT

Quote from: dvorak
It ~~can be~~ is always slow

Re: Awards

dvorak — Sun, 26 Feb 2012 21:04:45 GMT

fair point..

Re: Awards

w23 — Sun, 26 Feb 2012 22:12:38 GMT

It isn't quick.
Being on the 80/20 Mbps FTTC trial has not made it any quicker either.
Slow to load web pages can be a little frustrating but I'm used to the portal 'taking its time', just put it down to the servers (I'm assuming that PlusNet DOES have a decent internet connection!).

Re: Awards

198kHz — Sun, 26 Feb 2012 22:54:57 GMT

Quote from: chandu
To some extent I agree with glloyd. I suffer from exactly same issue/s. However, in my case I have put it down to my line length and the maximum achieveable speed.

I think you'd have to be down to less than 512kbps for line speed to be a factor in causing pages to load really slowly, as Plusnet's do. Actually, in my case, it's not the loading per se, but starting to load.
There's no doubt IME that the Plusnet portal is slow, most of the time. Do you not find that most other site's pages load faster?

Re: Awards

adamwalker — Mon, 27 Feb 2012 10:02:48 GMT

Thanks for your feedback guys, as always we're taking it onboard as it's crucial for us to have an quick to load and easy to navigate website.

Re: Awards

Oldjim — Mon, 27 Feb 2012 11:43:26 GMT

In which case why wasn't something done about it when this was raised multiple times in the past

Re: Awards

gswindale — Mon, 27 Feb 2012 13:02:31 GMT

Something was done a while back I seem to recall - but it does seem to have slowed down again.
The pages themselves load fully very fast - it is simply the time from when you submit a URL request to when it starts to be processed that is the issue.

Re: Awards

198kHz — Mon, 27 Feb 2012 13:10:26 GMT

Quote from: geofftswin
- it is simply the time from when you submit a URL request to when it starts to be processed that is the issue.

Indeed, that is certainly my experience.

Re: Awards

pierre_pierre — Mon, 27 Feb 2012 13:21:54 GMT

and mine, lucky I am a pensioner with time on my hands

Re: Awards

avatastic — Mon, 27 Feb 2012 13:23:06 GMT

It took 2.6s for the portal to load at work, with liveperson.net being the cause of most of the delay. Probably because the liveperson.net components seem to be being pulled in over https.

Re: Awards

adamwalker — Mon, 27 Feb 2012 15:17:16 GMT

@OldJim,
I really couldn't say, needless to say I'll be personally making sure we push back about this every time we see this mentioned.

Re: Awards

Oldjim — Mon, 27 Feb 2012 15:34:35 GMT

Note to self - add task to Outlook - complain about portal speeds on the 30th of every month

Re: Awards

pierre_pierre — Mon, 27 Feb 2012 17:37:12 GMT

what you going to do this month?

Re: Awards

The_10th — Mon, 27 Feb 2012 17:45:27 GMT

Find it slow to load also and line speed isn't the problem.

Re: Awards

chandu — Mon, 27 Feb 2012 19:28:34 GMT

Hi Guys,
I agree with glloyd, Oldjim, pierre_pierre, 4C, The 10th and the rest that the portal has been slow for some time, but in my naivity I assumed it may be due to low speed/s. Hands up.
Adam (that he is the kind of guy he is) needs to get this sorted. Here Adam, you now have a juicy project on your hands.
Chandu.

Re: Awards

adamwalker — Wed, 29 Feb 2012 11:53:47 GMT

Hi all,
I've already raised awareness about this issue and will continue to do so if I see any more mentions of this. I don't really have anything to report back at the moment but I'll let you know if I do.
In the mean time I need some help from you guys to quantify this as the word "slow" is based purely on perception alone. So far the best way I can see to do this is to use a browser extension such as those available for Firefox. If anyone is using Firefox using the "Faster Fox Lite" plugin https://addons.mozilla.org/en-US/firefox/addon/fasterfox-9148/ should help as this has a page load timer, do bear in mind it's disabled by default, there is information on the page I've linked to as to how to enable it.
Thanks
Adam