https://community.plus.net/t5/Plusnet-Feedback/Survey-Request/m-p/870260#M31104 I received a text message today for a Zoomerang survey asking me to send feedback for a call I made to Plusnet support yesterday.<BR />When I clicked on the link in the text, it opened the Opera browser but the survey would not start.<BR />I checked my emails on my laptop and found the request but when I clicked on the link, the Zoomerang web page informed me that the survey has already been taken.<BR />I would have liked to submit a survey because I was not very happy with the attitude of the support person.&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@5CA762C7B9B1D4AB36AAB959133ED0B4/images/emoticons/angry.gif" alt="Angry" title="Angry" /> Sat, 14 Jan 2012 14:54:48 GMT Nomadic 2012-01-14T14:54:48Z https://community.plus.net/t5/Plusnet-Feedback/Survey-Request/m-p/870260#M31104 I received a text message today for a Zoomerang survey asking me to send feedback for a call I made to Plusnet support yesterday.<BR />When I clicked on the link in the text, it opened the Opera browser but the survey would not start.<BR />I checked my emails on my laptop and found the request but when I clicked on the link, the Zoomerang web page informed me that the survey has already been taken.<BR />I would have liked to submit a survey because I was not very happy with the attitude of the support person.&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@5CA762C7B9B1D4AB36AAB959133ED0B4/images/emoticons/angry.gif" alt="Angry" title="Angry" /> Sat, 14 Jan 2012 14:54:48 GMT https://community.plus.net/t5/Plusnet-Feedback/Survey-Request/m-p/870260#M31104 Nomadic 2012-01-14T14:54:48Z https://community.plus.net/t5/Plusnet-Feedback/Survey-Request/m-p/870261#M31105 Just guessing, but the first (failed) attempt perhaps got recorded as survey taken.<BR />However I suspect direct contact with a staff member on the Digital Care Team is likely to achieve a faster reaction to your concerns. The DCT will be back on Monday and one of them might want to give you a ring. Are you available on Monday if they do? Sun, 15 Jan 2012 00:15:22 GMT https://community.plus.net/t5/Plusnet-Feedback/Survey-Request/m-p/870261#M31105 spraxyt 2012-01-15T00:15:22Z